Jim Scholfield Email & Phone Number

I had many roles over time at Lanier and Medquist (Medquist bought Lanier). I was a sales engineer most recently. I began being a sales engineer in May of 2001. In that position I was responsible for customer needs and requirements discovery including those of a business, technical and user perspective. From that discovery I created the service, hardware and software quote for the solution. I then created collateral documentation that included the Statement of Work that defined the project for Medquist and the customer and became a part of the sales contract. I had to have a detailed knowledge of the healthcare document life cycle from all perspectives. Prior to having this role I gained experience in the following roles with Lanier prior to the purchase by Medquist. I have been a product line manager, level 3 product support engineer, integration and interface specialist, national technical support analyst and field support technition.

Manage vendor business relationship, support escalation point of contact with vendor, expert level support of Healthcare integration engine. Work with development team and test center team on healthcare application integration projects. Assist as SME with transcription application support levels.

Discovery of healthcare organization business and technical needs then coding, implementation, testing, documenting and support of HL7 and custom interfaces. Planning for interfacing and integration projects and requirements with internal business and technical teams.

National technical support of healthcare document lifecycle systems. Dictation, transcription, coding, interfacing and integration application expert level support. Worked closely with product line management, development, test center, field support and sales departments. Team manager responsibilities.

On customer site support of complete line of dictation systems and products. Supported healthcare, legal, government, insurance and other businesses dictation needs. Electronic component and mechanical system repair.