James Schrody Email & Phone Number

Westlake, Tx

Calian Group acquired Computex in March 2022. Computex acquired Synetra in August 2018.Performing project delivery and consultative services for Collaboration, Wireless, and Enterprise Networking.Collaboration - New Implementation, Migration, Upgrades, TroubleshootingWireless - Surveys (Existing/Predictive/Post Install), Implementation and TroubleshootingEnterprise Networking - Switching, Routing, SD-WAN

Allen, Tx

Support clients with network projects, including voice, routing, switching, firewalls, and wireless. Perform Moves/Adds/Changes/Deletions and break/fix emergencies and outages, as needed.Provide documentation and training for staff so they can perform basic support tasks.

Southlake, Tx

Specializing in Collaboration Solution design, planning and implementation, but also work with Wireless, Routing and Switching, and Firewalls.Projects for city and county governments, school districts, private schools, universities, hospitals and healthcare, banking and financial services, corporate enterprises and small businesses.CUCM, IMP, UCXN, UCCX, SM, WFO-QM-CR, CER, EXPY, TPS, TCS, TMS, CWMS, BE7K/6K/4K, UCS, VMware, CUAC, Bridge, InformaCast, SynApps, Cistera, ZoomPre-Sales scoping, Bill of Materials (BoM) and Statement of Work (SoW) generation.Lead voice technology panel to keep sales staff up to date on current collaboration technologies.Mentor Tier 1 and Tier 2 Engineers.

Plano, Tx

Configured Cisco Unity Connection System Call Handlers to utilize Cisco Call Manager Hunt Groups as a temporary solution to handle customer facing calls. Ported 830 customer facing numbers from old carrier reaching a third party contact center service to reach the Service Experts UC solution.Debugged CUBE configuration supporting two data centers and two service providers.Provided documentation and training for staff so they can perform basic support tasks.

Dallas, Tx

Installed UCS B-Series servers running UCM 9.1, UC 9.x, UCCX 9.0, and QM/CR 9.0. Migrated two US contact centers from Nortel to Cisco, and setup a new India contact center.Programmed additional applications and queues, in anticipation of future migrations.Installed AudioCodes Mediant Session Border Controllers and migrated SIP Trunks.Cleaned up existing UCM 8.6 configuration to meet best practices configuration.Provide documentation and training for staff so they can perform basic support tasks.

Remote

Field Engineer, US Courts National IPT ProgramConduct Site Survey assessments, review court unit needs, and recommend features.Design solutions utilizing Cisco 79xx, 89xx, 99xx series IP Phones, CUCM, Unity Connection, UCCX, Informacast paging, VGs, 2800/3800/2900/3900 series routers with SRST and EVM.Deploy solutions and migrate service from existing telephony circuits.Address Day 2 issues with end users before turning sites over to support team

Grapevine, Tx

Provide third level technical support for network and server managed services.Respond to emergency critical down situations 24/7.Perform root cause analysis and recommend necessary configuration changes.Deploy and configure multiple vendor (Cisco, Dell, HP, SonicWall, etc.) firewalls, routers, switches, wireless access points both on-site and remotely. Apply Quality of Service policies to prioritize voice and mission critical data over less delay sensitive and scavenger types of data, thus improving network performance.Conduct Cisco voice deployments and upgrades, script modifications, and general support as needed. CUCM, Unity, Presence, UCCX, CUE.Perform network assessments, network discovery, and documentation of network architecture.Recommend solutions for fault tolerant networks, carrier diversity, and efficient usage of available services.Consulting for evaluations of third party solutions and services for intrusion protection, web filtering, spam protection, off-site backups.Work with customers on requirements gathering; scope projects and develop statements of work, presenting solutions to C level executives.Always looking for opportunities to expand consulting or managed services offerings into other areas.

Integrate and test support for 3G VideoMail features with Media Exchange. Integrate and test support for Apple iPhone Visual VoiceMail with Media Exchange. Design network architecture for Media Exchange product including support for video, MMS, subscriber web access, email reading via text-to-speech. Document pre-defined architecture for small and medium sized systems. Perform extensive testing of the Communicator / Media Exchange 4.0 product. Optimize system configuration for peak performance. Use of Sigtran, SS7, SIP, RTP, SMTP, IMAP, LDAP, SendMail, Sybase, RHEL/CS, Apache/Tomcat. Lead team of 7 Engineers installing, testing, and troubleshooting three test beds comprised of over 70 servers. Analyze customer requirements to design large telecommunication systems (1,000,000+ subscribers) for unified messaging including TTS, ASR, subscriber database, voicemail, SMS, telephony interfacing, CDR retention, statistics and reporting, IVR, CTI, agent queues, etc. Interface legacy telephony with VoIP technology; select equipment to provide system redundancy; design network topology; provide for remote access, disaster recovery; analyze power and cooling requirements; document design for Systems Integration and Field Service personnel.

Wrote embedded C code for VxWorks to perform on board diagnostic tests on eVCD/C31u project. Debugged initial prototypes; developed Ethernet based functional test utility; designed boundary scan test fixture and developed software for eVCD production functional testing; then outsourced production and test functions. Absorbed manufacturing facility in Canton, MA and moved products to Dallas facility. Assessed product viability and generated test procedures for all supported assemblies. Managed a group of 4 test development engineers; prepared and tracked engineering budget and capital expenditures. Transitioned full PCI bus telephony product line into production, including developing in-circuit test, functional test and system level test. Managed three test development engineers and responsible for capital expenditures. Transitioned full ISA bus product line into production, including component specs, BOMs, assembly instructions, plus test development including in-circuit & functional test, and ported DSP32C assembly runtime software. Migrated VoicePlex hardware design for a voicemail system to a new telco-grade platform. Component specifications, mechanical designs, cable assemblies, OEM assemblies, documentation and test instructions. Promoted use of in-circuit test at assembly vendor to reduce functional test failures. Debugged VC/D-I telephony boards after initial production build. Wrote DSP32C assembly and C functional tests; formalized test procedures for all products.

HARM Missile: Developed test applications and in-circuit test programs for digital, analog, and wing control assembly.Harpoon Radar Seeker: Supported all test systems, ICT; functional; digital, analog, RF and power supply assemblies.Taught maintenance courses for the Radar Signature Generator which produces simulated radar echoes.Analyzed test data for Naval Weapons Assessment Center review.