Jim Schugsta, Pmp Email & Phone Number

• Guided various project teams to the launching of Sports, Casino and Poker products in multiple states including Virginia, Iowa, Michigan, Pennsylvania and DC. This included day-to-day management of scope, planning, execution, final business readiness and testing to facilitate successful launches of the products.• Developed templates for the PMO including team contact lists, best practices and information sheets on the various business streams involved in the launching of products.• Assisted Licensing & Compliance dept by tracking team deliverables specifically related to the DC Sports Mobile launch.• Presented weekly project status updates to the Executive team.• Collaborated with the Online Casino team in developing a tracker for their monthly promotion schedule.• Effectively delivered solid project results and facilitated excellent communication with team members over multiple time zones and cultures.• Participated in brainstorming sessions within the PMO to generate new solutions to enhance existing internal processes

Philadelphia, Pa

• Project Management for the in-house creative team - responsibilities include organizing project kickoff meetings, distributing work, generating/tracking budgets, managing/organizing workflow of all creative projects using Harvest and Basecamp software.• Managed relationship between Creative Team and Account Team to ensure expectations were defined and milestones were achieved.• Developed documentation of all project management process to be used as a road map for future staff.• Point of contact for our website development issues, routing any requests for website updates/improvements through our in-house resources or to our web development partners.• Collaborated with CFO to review company staffing grid’s performance against monthly revenue generated. This process also included generating monthly hours plan for each client and distribution to Account Leads for review.• Assisted Human Resources department in developing/organizing descriptions and standard metrics for job performance reviews - also created a tracking system for these reviews.• Created online standardized forms capturing information for requests such as project estimating/creation, social media requests, credit card requests and many others.

Conshohocken, Pa

• Set up new Project Kick-offs• Develop creative project plans that protect the process and the job scope• Create initial estimates and schedules• Ensure that all incoming creative requests are outlined and all assets are supplied to the Creative Team• Share schedules with Creative Team and develop plans for resources• Gather estimates for vendor work when needed and make recommendations to the team • Manage and educate freelancers on job scopes and milestones that need to be achieved• Monitor hours, flag overages and help develop plans to address• Monthly timesheet review in conjunction with Creative Team• Manage production schedules for media rollout plans when needed• Modify processes in the interest of creating the best work while being as efficient as possible• Conduct postmortems and end of month project reviews with Finance department• Work with Creative Director and CFO to refine and update company best practices• Train new staff and interns to use Harvest and Basecamp

Pottstown, Pa

• Leader of a team that collects, processes and stores documents across two central locations using the OnBase content management software platform• Developed a CRM program that includes customer satisfaction surveys, email retention campaigns and new inbound methods to turn current customers into brand ambassadors• Built out selected social media channels for growing PDM brand awareness• Generated a reporting system on labor metrics for sales team when negotiating pricing for new business• Led the group to revamp the company website. Added new features to generate traffic and attract new opportunities• Spearheaded a training program, resulting in a 20% boost in employee work efficiency. A training manual was created and monthly meetings were added for improvement planning.• Direct contact when solving customer service issues, onboarding new clients and account management

Reading, Pennsylvania Area

• Project Manager for 3 Hollywood Casino “Marquee Signature Events” (Hollywood Poker Open, Marquee Millionaire, $350,000 Blockbuster Weekend). Each event included planning, budget tracking, communication between 20+ properties, on-site interaction with casino patrons and results analysis at the end of each project. Budgets for the projects ranged from $250,000 to over $1 million• Developed a digital marketing plan for the HPO campaign that involved email, displays ads and a social media outline that inspired the players to market the brand for us through their accounts.• Exceeded participation in the HPO promotion each season by more than 300% through combined print/digital advertising, usage of poker spokesperson and on-site property promotional events• Point of contact for monthly conference calls and presentations with internal stakeholders ranging from Casino GM’s to property team members for all three campaigns• Created 85% of all PNG internal corporate collateral (newsletters, booklets, invitations, posters, etc.) Worked closely with several departments to deliver high-quality compelling messaging• Saved newly launched Hollywood Casino properties over 75% in cost of consulting fees by addressing their graphic design needs (website creation, advertisements, sponsorship ads, billboards, etc.)• Led the Hollywood Casino loyalty card refresh program. This included collecting feedback from PNG’s hotel/casino properties to determine ways to improve customer experiences and increase sign-up rate• Collaborated with partners (Carnival Cruise Lines & DSW) to enhance customer benefits and develop effective cross-promotion opportunities• Led the Memorabilia department for 5 years (a division of Penn National Gaming’s development team) and managed the installation of Hollywood movie memorabilia in several Hollywood Casinos• Organized biweekly meetings between Hollywood Casino properties & PNG development team to plan out future memorabilia display transitions

Certificate, Project Management

Bachelor'S Degree, Graphic Design

Associate'S Degree, Visual Communications