Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Jim Schutte is listed as ITOCC Supervisor at Encore Technologies based in Fort Thomas, Kentucky, United States. AeroLeads shows a matched LinkedIn profile for Jim Schutte.
Jim Schutte previously worked as Service Delivery Manager/Team Manager at Cbts and Service Delivery Manager at Logicalis Us. Jim Schutte holds Associates, Computer Information Systems Programming from Cincinnati State Technical And Community College.
A highly-skilled and versatile Service Delivery Manager and Solutions Architect: - Manages customer requirements based on SOWs and SLAs - Owns customer relationship. - Drives customer escalations for incidents and outages. - Utilizes Agile methodologies to manage DevOps teams - Expert across multiple platforms (e.g. IBM Mainframe, UNIX, Linux, Windows). - Certified and proficient in ITIL processes (Incident, Problem, and Change Management). - Effective manager of systems, projects, and teams across a range of IT environments. - Skilled at troubleshooting and problem solving to optimize effectiveness of systems. - Customer-centric who builds relationships to increase productivity. - Self-starter with outstanding work ethic. - Degree in Data Communications and Computer Information Systems Programming.
Listed skills include Itil, Service Management, Incident Management, It Operations, and 25 others.
A career timeline built from the work history available for this profile.
Cincinnati, Ohio, United States
Overall responsibility for work executed by Service Management Dev/Ops teams in the areas of Mobility, Meeting and Chat, Video, and Computer Engineering. Directly managed team members by providing direction, support, coaching, and performance reviews. This also included hiring and terminations. Managed, and monitored the workload of team members.
West Chester, OH
- Review and Audit client Service Level Agreements performance. - Lead and manage service delivery reviews. - Manage customer expectations and satisfaction. - Communication focal point for service effecting incidents. - Ensure monthly billing is accurate and properly tracked. - Coordinate major customer work efforts.
Cincinnati, Ohio Area
- Worked with customers to analyze and evaluate solutions, processes, and designs. - Configured/Supported JDA’s (formerly RedPrairie) DLx warehousing system. - Configured/Supported Procter & Gamble warehousing system (RTCIS). - Implemented table/configuration changes in SAP for plant and ALE setup. - Worked with 3rd party software providers. - Followed.
Cincinnati, OH
- Overall responsibility for the work executed by Service Management teams. - Effectively managed resources to ensure delivery of services at the right cost and quality. - Planned, managed, prioritized and monitored the workload of team members. - Organized teams to maximize flexibility. - Organized regional L2 Teams to operate in a global environment..
Cincinnati, OH
- Finalized business requirements and executed feasibility studies. - Defined technical requirements and high level designs. - Coordinated and supervised project requirements performed by team members. - Ensured all components of the technical architecture were properly integrated and implemented. - Resolved technical issues. - Recommended development.
Cincinnati, Ohio Area
- Responsible for Procter & Gamble SAP Human Resource systems. - Implemented and supported Business Software, Inc. (BSI) Tax Factory versions and upgrades necessary for payroll tax calculations. - Applied BSI Tax Update Bulletins and SAP & HR Support Packs. - Installed multiple language code pages to create Multi Display/Multi Processing (MDMP) SAP.
Cincinnati, Ohio Area
- Responsible for Procter & Gamble SAP Human Resource systems. - Implemented and supported Business Software, Inc. (BSI) Tax Factory versions and upgrades necessary for payroll tax calculations. - Applied BSI Tax Update Bulletins and SAP & HR Support Packs. - Installed multiple language code pages to create Multi Display/Multi Processing (MDMP) SAP.
Cincinnati, Ohio Area
- Coded, tested, debugged, implemented, and managed COBOL and PLI mainframe applications. - Provided 24 X 5 support for nightly production batch. - Designed and implemented application enhancements and modifications. - Created and updated system documentation. - Participated in disaster recovery drills. - Provided technical training and mentoring for new.
Cincinnati, Ohio Area
- Proactively monitored and supported the mainframe infrastructure. - Ensured daily production schedule processed as expected. - Provided evaluation and resolution for application abends and infrastructure degradation. - Participated in mainframe disaster recovery drills. - Provided technical training and mentoring for new team members.
Quick answers generated from the profile data available on this page.
Jim Schutte is listed as ITOCC Supervisor at Encore Technologies.
Jim Schutte is based in Fort Thomas, Kentucky, United States.
Jim Schutte has worked for Cbts, Logicalis Us, Hewlett-Packard, and Procter & Gamble.
You can use AeroLeads to view verified contact signals for Jim Schutte, including work email, phone, and LinkedIn data when available.
Jim Schutte holds Associates, Computer Information Systems Programming from Cincinnati State Technical And Community College.
Jim Schutte is listed with skills including Itil, Service Management, Incident Management, It Operations, It Outsourcing, Service Delivery, It Service Management, and It Management.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Jim Schutte you were looking for.
