Jimmy Sekhon Email & Phone Number

Bolton, Ontario, Canada

• Prospecting and lead generation: Actively seeking and identifying potential customers, shippers, and carriers through research, networking, and cold calling to expand the client base.• Building and nurturing strong relationships with existing and prospective clients to understand their shipping needs, provide exceptional customer service, and foster long-term partnerships.• Freight Rate Negotiation: Negotiating competitive rates with carriers and securing transportation services that align with customer requirements while maximizing profitability.• Analyzing customer shipping requirements and identifying appropriate carriers to ensure efficient and cost-effective transportation solutions.• Addressing customer inquiries, resolving problems, handling any shipment-related issues.

Brampton, Ontario, Canada

• Effectively prospecting and lead generation: Actively seeking and identifying potential customers, shippers, and carriers through research, networking, and cold calling to expand the client base.• Managed Client Relationship: Building and nurturing strong relationships with existing and prospective clients to understand their shipping needs, provide exceptional customer service, and foster long-term partnerships.• Freight Rate Negotiation: Negotiating competitive rates with carriers and securing transportation services that align with customer requirements while maximizing profitability.• Freight Matching: Analyzing customer shipping requirements and identifying appropriate carriers or third-party logistics providers to ensure efficient and cost-effective transportation solutions.• Problem Solving and Issue Resolution: Addressing customer inquiries, resolving problems, and handling any shipment-related issues, such as rerouting, cargo damage, or claims, with a focus on maintaining client satisfaction.• Market Analysis: Staying updated on industry trends, market conditions, and competitive offerings to make informed business decisions and adjust strategies accordingly.

Toronto, Ontario, Canada

• Coordinated shipments and tracked shipments to assure timely delivery.• Analyzed and negotiated rates daily for shipment of FTL, LTL, Rail, Air and Expedite.• Analyzed and negotiated rates daily for shipment of goods. Constantly communicating with transportation companies to facilitate shipments.• Managed key customer accounts and grew book of business from 8-9 to 30+ accounts. • Achieved 99% on time delivery success rate on expedite shipments by effective shipment tracking and tracing of loads while in transit.• Reduced shipment delays by 20% proactively communicating with carriers to confirm delivery windows and location tracking.

Vaughan, Ontario, Canada

• Forecasted and negotiated rates with transportation companies for scheduled customer shipment of goods. • Facilitated shipments with effective communication with transportation companies on shipment details, delivery requirements, penalties etc.• Forecasted transportation service needs of customers, reduced tender rejections rate 5-10% year over year.• Achieved and exceeded profit margins targets of 10%-15% per shipment.• Monitored inbound and outbound freight operations to establish timely delivery of FTL expedite shipments.• Planned driver's schedules 10-12 trucks and drivers for outbound and inbound shipments weekly• Maintained great relationships with drivers, owner operators and customers.• Prioritized and set appointments for shipper and receiver.• Prepared and presented reports to management on logistics performance.• Negotiated freight rates with third-party vendors to acquire cost-effective contracts.

Mississauga, Ontario

• Provide service to clients changing insurance needs by selling life, health, disability and critical insurance.• Diverse product knowledge in life and disability insurance from numerous insurance providers.• Help clients plan and implement short and long term saving and investments strategies by setting up RRSP, RESP and TFSA.• Develops base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects.• Approaches potential clients by utilizing mailings and phone; making presentations to groups at company-sponsored gatherings; speaking publicly to community groups on the subject of financial well-being.• Determine client needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals.• Develop a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.• Obtain underwriting approval by completing application for coverage.• Complete coverage by delivering policy; planning future follow-up visits and evaluations of needs.• Provide continuing service by providing direct deposit forms; processing changes in beneficiary and policy loan applications.• Provide death benefits by delivering policy proceeds; reassessing client needs.• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Toronto, Ontario

Sr. Customer Service Representative• Liaison between top firms and John Hancock/Manulife – providing top quality, fast and efficient service.• Worked closely with the new business and underwriting department on issuing of new policies and reinstatement approvals. • Ensured client/broker statements and mass mailings sent and received in accordance to deadlines. • Execute investment changes and provide agents with latest information regarding segregated funds and market activity.• Providing expert product knowledge and recommendations to clients/firms.• Research solutions for priority requests from Region Directors and National Account Directors.• Analyze and consultation of insurance illustrations and policy performance with brokers and agents.• Manage specialized email inbox for priority request for Regional Directors and National Account Directors.• Support and worked routinely with: VP’s of National Accounts  National Account Directors Regional Directors and their staff