Jim Reid Email and Phone Number
SUMMARYDriving digital transformation through innovative business architecture solutions. With over 30 years of experience, I excel in aligning business strategy with operational execution. My expertise lies in identifying and addressing business gaps, optimizing capabilities, and ensuring strategic alignment. Proven track record of delivering impactful solutions that improve efficiency, reduce costs, and enhance customer satisfaction.#businessarchitecture #digitaltransformation #strategy #processoptimizationPROFESSIONAL SKILLS- Expertise in the following frameworks: Business Architecture Body of Knowledge (BIZBOK), Business Architecture Center of Excellence (BACOE), The Open Group Architecture Framework (TOGAF), Zachman, Information Technology Infrastructure Library (ITIL), Project Management Body of Knowledge (PMBOK), Scaled Agile Framework (SAFe), Six Sigma and Software Engineering Institute Capability Maturity Model (SEI CMM). - Experience using the following modeling and collaboration tools and methods: Sparx Enterprise Architect (EA), HOPEX, Visio, ProVision, Lucidchart, Lucidspark, Miro and Business Process Model and Notation (BPMN).- Experience with the following technologies: Predictive and Generative AI, VR/AR, Digital Companions / Virtual Assistants and Customer Relationship Mgmt. (CRM).
Aaa Mountain West Group
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- aaa.com/aaa/212/careers/index.html
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Business And Visualization ArchitectAaa Mountain West GroupGrand Haven, Mi, Us
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Strategist / Senior Business Architect / Process ArchitectGeneral Motors May 2020 - Nov 2024Detroit, Michigan, UsVisualized and optimized complex business operations to identify improvement opportunities, and developed innovative strategies to drive digital transformation and enhance customer experiences.- Developed comprehensive business architecture blueprints, including heat maps, strategy models, and value streams, to foster a shared understanding of organizational operations and assess the impact of technological innovations.- Facilitated process modeling sessions to document and visualize current and future state business processes, enabling a deeper understanding of complex operations and identifying opportunities for improvement.- Led the development of a 10-Year Technology Innovation Strategy, focusing on customer experiences, to identify and prioritize emerging technologies and potential vendor partnerships.- Managed and executed technology innovation initiatives, including Artificial Intelligence (AI), Virtual/Augmented Reality (VR/AR), and virtual agent proof-of-concepts, to identify and prioritize promising technologies for pilot implementation.- Led the transformation of GM's global contact center application suite, resulting in a multi-year program focused on capability alignment, redundancy reduction, and the definition of critical business requirements. -
Business Architecture ConsultantTeksystems Feb 2017 - May 2020Hanover, Md, UsResponsible for identifying organizational inefficiencies, prioritizing work, and aligning business capabilities with technology solutions to drive operational excellence and customer satisfaction.- Developed a comprehensive business architecture for General Motor's Customer Service organization. Resulted in streamlined operations, prioritized work, removal of redundancies, and alignment of business capabilities with people, processes, information, and systems.- Modeled business capability requirements and interactions for proposed projects to ensure organizational alignment and identify necessary capability enhancements.- Cataloged and diagrammed over 200 applications, providing a comprehensive view of customer journeys and back-office operations to facilitate informed decision-making and impact analysis.- Developed cross-portfolio capability roadmaps for connected vehicle products, outlining strategic improvement plans and fostering alignment across diverse business units. -
Business Architecture ConsultantTata Consultancy Services Oct 2013 - Jan 2017Mumbai, Maharashtra, InResponsible for analyzing, designing, and aligning client's operations to achieve strategic goals and improve performance.- Led the assessment of Fiat Chrysler Automobiles' Enterprise Architecture practice, resulting in a strategic roadmap for establishing a dedicated Center of Expertise focused on Business Architecture.- Developed a comprehensive Business Architecture Vision for State Farm Insurance, optimizing IT program spending and enabling the selection of a unified software suite to replace legacy applications.- Developed a strategic Enterprise Architecture Roadmap for Coach New York’s global Unified Communication and Collaboration program, driving informed decision-making through impact assessments and cost analyses.- Developed a Business Architecture Assessment Model for a Marriott Hotels merger, contributing to a multi-million dollar engagement and ensuring a smooth integration process. -
Business Architect / Process ArchitectHp Jan 2000 - Oct 2013Palo Alto, Ca, UsResponsible for designing, optimizing, and overseeing client's business processes to ensure they were efficient, effective, and aligned with the company's strategic goals- Improved operational efficiency and accelerated time-to-market for Bank of America by designing, automating, and deploying strategic business processes for financial management, request management, and program delivery.- Designed and implemented a groundbreaking online support service for Sun Microsystems, resulting in significant cost savings and enhanced customer satisfaction through innovative process architectures and electronic frameworks.
Jim Reid Education Details
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University Of PhoenixEbusiness -
Ferris State UniversityGeneral
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Ferris State UniversityComputer Information Systems
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Ferris State UniversityComputer Information Systems / Business Management
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University Of PhoenixEbusiness
Frequently Asked Questions about Jim Reid
What company does Jim Reid work for?
Jim Reid works for Aaa Mountain West Group
What is Jim Reid's role at the current company?
Jim Reid's current role is Business and Visualization Architect.
What schools did Jim Reid attend?
Jim Reid attended University Of Phoenix, Ferris State University, Ferris State University, Ferris State University, University Of Phoenix.
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