Jim Reid Email & Phone Number

Grand Haven, Mi, Us

Grand Haven, Mi, Us

Detroit, Michigan, Us

Visualized and optimized complex business operations to identify improvement opportunities, and developed innovative strategies to drive digital transformation and enhance customer experiences.- Developed comprehensive business architecture blueprints, including heat maps, strategy models, and value streams, to foster a shared understanding of organizational operations and assess the impact of technological innovations.- Facilitated process modeling sessions to document and visualize current and future state business processes, enabling a deeper understanding of complex operations and identifying opportunities for improvement.- Led the development of a 10-Year Technology Innovation Strategy, focusing on customer experiences, to identify and prioritize emerging technologies and potential vendor partnerships.- Managed and executed technology innovation initiatives, including Artificial Intelligence (AI), Virtual/Augmented Reality (VR/AR), and virtual agent proof-of-concepts, to identify and prioritize promising technologies for pilot implementation.- Led the transformation of GM's global contact center application suite, resulting in a multi-year program focused on capability alignment, redundancy reduction, and the definition of critical business requirements.

Hanover, Md, Us

Responsible for identifying organizational inefficiencies, prioritizing work, and aligning business capabilities with technology solutions to drive operational excellence and customer satisfaction.- Developed a comprehensive business architecture for General Motor's Customer Service organization. Resulted in streamlined operations, prioritized work, removal of redundancies, and alignment of business capabilities with people, processes, information, and systems.- Modeled business capability requirements and interactions for proposed projects to ensure organizational alignment and identify necessary capability enhancements.- Cataloged and diagrammed over 200 applications, providing a comprehensive view of customer journeys and back-office operations to facilitate informed decision-making and impact analysis.- Developed cross-portfolio capability roadmaps for connected vehicle products, outlining strategic improvement plans and fostering alignment across diverse business units.

Mumbai, Maharashtra, In

Responsible for analyzing, designing, and aligning client's operations to achieve strategic goals and improve performance.- Led the assessment of Fiat Chrysler Automobiles' Enterprise Architecture practice, resulting in a strategic roadmap for establishing a dedicated Center of Expertise focused on Business Architecture.- Developed a comprehensive Business Architecture Vision for State Farm Insurance, optimizing IT program spending and enabling the selection of a unified software suite to replace legacy applications.- Developed a strategic Enterprise Architecture Roadmap for Coach New York’s global Unified Communication and Collaboration program, driving informed decision-making through impact assessments and cost analyses.- Developed a Business Architecture Assessment Model for a Marriott Hotels merger, contributing to a multi-million dollar engagement and ensuring a smooth integration process.

Palo Alto, Ca, Us

Responsible for designing, optimizing, and overseeing client's business processes to ensure they were efficient, effective, and aligned with the company's strategic goals- Improved operational efficiency and accelerated time-to-market for Bank of America by designing, automating, and deploying strategic business processes for financial management, request management, and program delivery.- Designed and implemented a groundbreaking online support service for Sun Microsystems, resulting in significant cost savings and enhanced customer satisfaction through innovative process architectures and electronic frameworks.

Master Of Business Administration (Mba), Ebusiness

Bs, Business Administration And Management, General

Bs, Computer Information Systems

Bachelor'S Degree, Computer Information Systems / Business Management

Master Of Business Administration - Mba, Ebusiness