Jim Stead Email and Phone Number

My team leads the development of global marketing strategies and tactics for our Customer Services programs, within the ultrasound business group. Our team's charter is to grow the business beyond the box sale, "bigger than the box". I own our Maximizer program (software subscription model), driving new CS revenue, from €500k in 2016 to over €20M in 2022. Winner of the Q1 2018 Global Services Recognition Award. Driving the Services business with both market and program expansion of our Maximizer offer. This not only made substantial impact to the growth of the Services business, but we positioned Maximizer as a strategic differentiator to win more system sales, helping drive the overall business.

Led a team that managed and maintained the Microsoft Partner Network portal (mspartner.microsoft.com). Ensure excellent partner experiences that are aligned to business priorities. Publishing in 89 countries, 19 languages, resulting in 500K visitors each month, and consuming 2.8M pages of content.I own the relationship with Microsoft business groups to ensure our editorial planning and strategy are consistent with the MPN strategic goals.

Marketing Offers Leader April 2011-May 2013● Develop and execute national offers and promotions in order to drive both customer conversion and retention. Business owner of offer and promotion creation, from ideation, developing the business case, taking through for approval, and then partnering with internal teams for the systems creation and the operational roll out of offers.● Developing offers based on attained market data and trends, resulting in sustainable customer acquisition, retention and increased conversion.Business Owner / Device Upgrades program Aug 2008 - April 2011 Led a team and drove the strategy and operations for the companies’ device upgrade program.● Delivered compelling leadership for the team of 5 strategy and operations managers, with ownership of a $600M operating budget and transaction level SOX controls; created and integrated innovative device upgrades channel strategy.● Pioneered and led the “Better than New” device upgrade initiative; maximized device subsidy investment return (pricing and tier changes); successfully negotiated $500K-$5M OEM partnerships for Device Upgrade programs.Senior Product Marketing Manager, OEM Relations Jan 2009 - Oct 2010Developed and launched new Android Motorola devices, as well as created pertinent strategy direction.Served as a business owner for the product sponsorships and promotions, enhancing product awareness and sales.● Instituted innovative product launch reporting process, adopted by peers; presented to T-Mobile and Motorola C level leadership.● Created, introduced and handled negotiations of a $20M marketing plan to facilitate the "CLIQ" product launch, as well as directed and monitored marketing plan execution.Initiated and implemented an effective product launch plan and Social Media campaign● Led the CLIQ to the TMO USA, top-selling device position in 2009, and ranked in top 5 in 2010.

Home Loans Product Management Spearheaded and provided sustainable leadership for the product and project managers.● Communicated progress to the division executives; created efficient Home Equity product strategies, as well as integrated new products and feature for the 1st mortgage and equity products; consistently developed relationships with new product vendors.● Implemented new products and features for our first mortgage and equity products.● Mentored and managed product/project managers. ● Led virtual project teams with representation from across the company. Consumer Lending● Served as leader for project teams to ensure proper analysis, efficiency and stable project progress.● Optimized financial centers’ operations through implementation of enhanced system functionality; facilitated the transition to a new statement provided through client lending tracking; implemented equity products Relationship Pricing with an $18M NPV. ● Received consumer lending “Encore” awards for performance during the statement conversion; enabled saving in excess of $10M via process and system improvements enhancements integration.

● Produced/integrated compelling national marketing products/offers, while leading company wide project teams.● Directed and coordinated the AWS international dialing offers activities; attained growth in 3 year projected revenues by $138M (63%); produced $9M in-year revenue, making AWS a price leader through mobile terminate rating implementation.● Developed the North America Package® for high value customers, resulting in $77.1M in projected revenues within 48 months.● Grew the customer base through successfully negotiated and launched "International Feature Expansion" initiative; attained $42M of in-year revenues and received Circle of Excellence award for development and execution of the concept.