Jim Stever Email & Phone Number

Denver, Colorado, United States

Fort Worth, Texas, United States

***In November 2020, Amentum acquired DynCorp International: https://amentum.biz/Amentum_LinkedInpageCollaborate with business owners on upgrades to Commercial Off the Shelf (COTS) applications.Improve monitoring for critical business applications (COTS and in-house) through alerting, and remediation with SolarWinds. Including updates to application monitors, and web player transactions for synthetic transaction monitoring.Test and validate upgrades of software within a SDLC framework.Work with COTS vendors to configure applications for multi-site high availability.Develop disaster recovery plans to meet business SLAs.Collaborate with the Development team on configuration and deployment of in-house mission critical applications to meet our multi-site high availability requirements. Collaborate with Development on configuration on Azure DevOps to setup Blue/Green deployment groups for in-house application to minimize downtime during application upgrades.Create automations for repetitive tasks utilizing PowerShell.Support the data integration between the business applications.Assist in setup and execution of an A-B patching model for HA applications.Achievements--Planned and executed the upgrade and migration of Oracle Enterprise Performance Management (EPM), Hyperion Financial Management (HFM) from 11.1.2.2 to 11.1.2.4, and again to 11.2.x.Collaborated with DBAs and business stakeholders on the migration of Deltek Time and Expense 9.0.1 from Microsoft SQL to Oracle. Then planned, tested with the business stakeholders, and executed the upgrade of Deltek Time and Expense 9.0.1 to Time and Expense 10 integrated into Deltek Costpoint 7.1.

Dallas/Fort Worth Area

** See above with Amentum **

Remote

• Worked with Managers and Directors to assess the technical capabilities of potential hires.• Reviewed analysts’ cases and provided feedback on their cases to help them move forward.• Mentored new and existing Analysts, and helped them with their training plans.

Remote

• Liaised with Development and QA analysts directly to resolve cases faster.• Functioned as an instant resource for other analysts to utilize while working with customers.• Provided real-time expert advice for customers at the annual Insight users’ conference.

Remote

• Worked with project managers and customers to develop implementation plans for Deltek software.• Provide technical documentation for consulting activities.• Assist other Deltek consultants with issues whenever possible. • Installed, implemented, and trained technical staff on software maintenance procedures.

Fort Collins, Colorado Area

• Functioned as knowledge base technical reviewer.• Trained analysts on the technical aspects of Vision and Vision Document Management.• Generated labs to test the Analysts’ knowledge and troubleshooting skills using VMware Virtual Server and VMware Lab Manager.• Provided customers with SharePoint support.• Resolved high profile customer escalations.• Resource to third-party support company.

Fort Collins, Colorado Area

• Provided support for FMS, WebSuite, Award, Sema4, Vision, and GCS.• Resource for Analysts to ask questions about the software and Windows infrastructure.• Provided “brown bag” lunch trainings for Analysts on SSL, SQL Express, and DNS.• Learned and supported SharePoint. • Provided customer feedback to development and collaborated on solutions for complex problems.

Fort Collins, Colorado Area

• Provided support for the FMS products, including WebSuite and Award, and troubleshooting their environments.• Installed software for new customers as a part of the Smooth Start program.• Provided feedback to developers about problems with the software, and installation/upgrade process.• Created new knowledge base articles from closed cases.

Fort Collins, Colorado Area

• Converted customers from Visual FoxPro database to SQL Server for FMS.• Participated in weekly meetings to discuss current issues with the product and resolutions.• Met deadlines and quotas for management.• Provided support outside of normal business hours to accommodate customers’ needs.

Fort Collins, Colorado Area

• Maintained the network and clients in three physical offices.• Coordinated trainings with sales personnel and customer.• Trained new analysts in the use and configuration of the print devices.• Worked with high profile customers to meet their implementation requirements and/or change control requirements.• Designed and implemented computer change control forms.• Managed and implemented the change of ISPs across the organization’s three branch offices with limited downtime.• Designed and implemented the network infrastructure change from Windows 2000 and Exchange 2000 to SBS 2003 with Exchange 2003 with limited user downtime.• Created policies and procedures for sales personnel to follow to facilitate communication between sales and analysts to ensure timely customer installations utilizing custom built SharePoint libraries.

Bachelor'S Degree, Information Technology

Computer Engineering

Activities and Societies: Secretary for Colorado State Chapter of Triangle