Jim Tuggle Email and Phone Number

SIGNIFICANT SIGNS LTD, Plymouth, England 1994 – 2014Managing DirectorDeveloped and implemented field sales action plan. Met with prospects and obtained customers.Recruited, selected, and cross-trained employees in virtually all aspects of the business.Maintained sales volume, product mix and selling price by keeping current with supply and demand, changing trends and competitors.Projected expected sales volume and profit for existing and new products.Provided leadership and vision to the organization, clearly stating goals and mission, training employees to implement these objectives.As needed, implemented procedures and strategies. Quoting, job sheets, purchasing and invoicing procedures were developed in order to respond to RFQs. Overhead was regularly reviewed to ensure efficient use of resources.Maintained Human Resources records by recording new hires, terminations, changes in job classifications, merit increases; tracking vacation, sick and personal time.Paid employees by calculating pay; distributing checks; maintaining records.Hired two graphic designers so that the Company could provide design services.Trained production personnel to create signs and signage.Insured that quality assurance and control functions for production were in place, hiring and training a Quality Assurance Technician.Trained all employees to handle customer inquiries, complaints or any major incidents, to investigate and solve customers' problems, providing outstanding customer service.Led daily morning staff meeting to discuss sales, production issues, jobs in the pipeline, customer service issues and process improvements.Met regularly with business community and community leaders through breakfast meetings sponsored by local associations.