Senior Global Service Operations Analyst
Current• Manages the receipt of cash flow notifications via email accounts and utilizes the Serena Cashflow system to perform entry and/or quality control review of transactions and notifications• Acts as a liaison between clients, consultants, custodians and internal departments to ensure client cash flow needs are being accommodated• Performs recurring and ad-hoc cash flow requests from clients across all market segments• Facilitate notification to Portfolio Management and other internal departments of transfer of assets into/out of existing accounts• Communicates with Portfolio Management, as needed, to complete a client transaction• Identify areas to improve processes in notification of monies into/out of existing accounts• Researches and resolves customer issues following established procedures with a moderate level of discretion• Actively communicates with internal and external service providers to ensure premier service to the end client• Extract and validate reports containing holdings and performance data from various financial information systems• Distributes reports to internal and/or external clients and/or consultants for use in performance-related analysis and client reviews• Works with business units/clients to understand their data needs and enhances reports accordingly• Produces reports for use by middle and senior management• Partner with Client Relations to successfully upkeep client accounts, providing a high level of customer service to internal and external clients involved in this process• Identifies and provides solutions to enhance existing procedures• Coordinates and/or assists with special departmental projects