Jim Vandermeer Email & Phone Number

Austin, Texas, Us

Responsible for creating and managing Global Services product portfolio by taking ownership of the product lifecycle, leading ideation, development and rollout of services and support offerings. In addition, I will be leading the Global Solutions Architecture team in support of defining and selling services offerings.

San Francisco, California, Us

Responsible for leading a global technical account management (TAM) team and product services group. Zendesk builds solutions for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

Philadelphia, Pa, Us

Responsible for global Professional Services engagements for video content management solutions with leading media companies, operators, and content providers. Oversee 50+ projects across 40+ global customers. I own engagements from pre-sales scoping, proposals and SOWs crafting, solution implementations and post delivery hand off with support. Have hired and developed a great team of solution architects, implementation engineers, project and program managers! My Professional Services Objectives:1. Enable revenue for new and existing customers through high quality professional services engagements.2. Make my professional services organization a great place to work!3. Drive decreased time-to-market through efficient and high quality onboarding of customers .4. Put in place adaptable, measurable and repeatable project management methodology.*5. Improve customer satisfaction across the customer life-cycle. This includes expectation management - Set, communicate and manage expectations - internal and external.*Apply strategic guidance (our strategy), rules of engagement (processes), and Commander's intent (take the initiative). This includes transparency and openness across the larger team.

Seattle, Washington, Us

Responsible for all client services project management functions for hosted reporting and analytical projects in telecommunications and banking sectors. This included managing project managers, schedules, scope, staffing, risks, technology releases, and delivery. Worked with telecommunication companies in North America, EMEA and APAC regions.

Bainbridge Island, Washington, Us

Responsible for implementation and project delivery of cloud e-discovery platform utilized by Fortune 500 enterprises and AMLaw 100 law firms. Lead consulting services teams for e-discovery projects across approximately 80 implementations of the cloud-based applications. Closely coordinated deployments with operations and development teams working remotely throughout the U.S.

Us

Responsible for managing and owning product requirements for the analysis, security, compliance, and categorization of products deployed within large enterprise messaging environments. Customers included Lockheed Martin, Lehman Brothers, Boeing, and Tribune Company. Worked closely with the development team, sales, professional services, and program management in identifying and extending existing product offerings as well as creating and driving next generation product features and functionality..

Seattle, Wa, Us

Directly responsible for defining and managing product requirements, roadmap, and marketing strategy for wireless data products. Coordinated efforts of business development, sales, and engineering through prioritizing and defining product requirements, delivery schedules, and client expectations.

Responsible for the roadmap, strategic planning, development, and rollout of Internet products. • Developed in-depth product specification and roadmap for new product rollout for online implementation.• Profiled online photo-centric sites and evaluated potential partners’ technology and business plans for partnership opportunities.• Represented the “voice of the customer” during all phases of product development, working closely with engineering, business development, and the interface design group.

Created and developed strategic relationships through online distribution partnerships, resulting in increased revenue opportunities. • Completed revamp of sales cycle and tools, resulting in a streamlined inquiry, contract, and launch process for acquiring and rolling out new partners and affiliates.• Responsible for increasing monthly growth of new registrations during first and second quarters as a result of new partner acquisitions. Result: user base increased from 20,000 to over 1 million subscribers in eight months.• Responsible for over thirty-five new partner opportunities, including Ameritech.net, AT&T GNS, BellSouth.net, Cybergold, HP, IBM, Linkshare, Lycos, McAfee.com, Microsoft, Netscape, Prodigy, and USA.net.

Acted as technical SME for partners, marketing, and sales team, and was the liaison with operations, software development and QA departments. Responsible for technical analysis and support throughout the entire sales life cycle to ensure exact requirements were fulfilled by partners and by Driveway.

Washington, Dc, Us

Disbursing Officer and Information Systems Security Officer, U.S Naval Ship 1991 – 1996Designed, planned, and implemented Novell, Windows, and UNIX shipboard Local Area Network. Ensured successful roll out through coordination of private contractors, government inspections, and military personnel during design, procurement, installation, and training phases.• Supervised procurement and installation of $2 million integrated shipboard LAN—timely and aggressive procurement efforts resulted in installation and implementation of network ahead of schedule.• Supervised and directed day-to-day operations of 65 logistics service personnel and technicians, resulting in award-winning service and excellence during Navy-wide inspections