Jim Vargo Email & Phone Number

• Continuous review and remediation of system data to support accurate client data in their online experience and client reporting• Responsible for the coordination, preparation, and review of client reports in conjunction with the Client Services Team • Create, gather, and analyze presentation materials for client reviews. Includes year over year analysis and predictive analysis• Preparation and distribution of weekly and monthly standard reports, and ad hoc report upon request• Internal project support for Client Service initiatives• Provide internal assistance with business presentation materials• Audit client portal reports for accuracy• Develop and maintain the guideline and instruction manuals, support• Content and documentation management for shared team use• May communicate or correspond with external service providers, clients, and vendors as required• Preparation of various collateral materials• Maintains process and change documents• Continuously seeking to improve skills and knowledge

Richfield Oh

Drives business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to decision makers. Collects, aggregates, and analyzes data from multiple internal and external sources to drive insights into business and customer performance. Uses analytics and visual metrics to improve processes and provide data-driven options to assist with solving internal and external problems. Communicates findings and insight to stakeholders and provides business strategy recommendations for optimizing performance and internal processes.

Cleveland/Akron, Ohio Area

Experienced in the configuration & implementation of the following Oracle Application Modules- Order Management- Purchasing- iSupplier- OPM (Oracle Process Manufacturing)- ASCP (Advanced Supply Chain Planning)- Demantra (Demand Forecasting) - Warehouse Management- Inventory Management- Cost Management Financials

Richfield Ohio

Leads and motivates departmental staff including training and development, settingobjectives and priorities, managing call activity, and assisting team members inan educational and consultative account approach to drive and increase usage.Drives departmental procedures and processes for product lines; coaches team to continual success;resolves high-level obstacles; provides formal (performance review) and informal feedback.Monitors trends within the business and suggests strategies and action plans to higher-levelmanagement.

Richfield Ohio

Consults across OEConnection platforms and represents as subject-matter expert regarding solutions through knowledge of OEC applications including Wholesale, Retail, Supply Chain and Fleet programs.Creates and analyzes reporting through internal OEC sources; identifies market/dealer trends and understands market conditions driving results; shares analysis with management for continuous improvement strategies.Act as liaison with Product organization providing regular feedback of competitive landscape, market conditions and customer feedback to improve existing solutions or identify new market opportunities.

Richfield Ohio

Answers (Level 1) inbound customer calls relating to data collection and application.Responds to e-mail inquiries pertaining to data collection.Researches and resolves simple client issues via phone and email; assures that the customer has received an appropriate response and that each issue is closed accordingly.Utilizes CRM system to obtain information for client questions and problem resolution.Follows through with customer support issues that require Level 2 support by seamlessly transitioning open issues to publishing analysts for additional resolution procedures.Utilizes the available customer systems to obtain/maintain information for client questions and problem resolution. Maintains accurate data collection record keeping and follows processes for enrolling/delisting dealers.Enroll customers into data collection programs with OEC or third party vendors based on information received from the dealer’s DMS.Updates and maintains client database information.

Lakewood Ohio

Accurately conduct all credit and debit transactions in compliance with established bank policies and procedure.Keep proper cash supply on hand and prepare daily proof record while maintaining and acceptable difference record.Meet sales referral goals and actively participate in sales promotions.Process customer transactions with accuracy and efficiency and have the knowledge to make product and service recommendations.