Jim Virgin Email & Phone Number

Greater Seattle Area

Walldorf, Bw, De

Bellevue, Wa, Us

Managing development team primarily focused on security tooling automation. Built network scan input automation to integrate resource/asset data, scan results, asset ownership and ticketing to enable vulnerability visibility of new results and automated closure of cleared vulnerabilities within hours of scan execution

Bellevue, Wa, Us

Running vulnerability management program to improve reporting/visibility, data quality, timeliness, and accuracy of scan results

Bellevue, Wa, Us

Developing programs and processes for GDPR and vulnerability management using lean management principles

Program Manager for the Concur privacy team focused on General Data Protection Regulation (GDPR) Compliance• Identifying system boundaries and customer data collection and processing to determine applications in-scope for GDPR• Developing data flow diagrams for each application• Conducting privacy threat modeling sessions to determine status of current GDPR compliance and identify engineering backlog requirements for each application team

Seattle, Washington, Us

Product Owner for Microsoft’s commercial support CRM application. The CRM application is globally deployed with over 20,000 active user accounts, 25 integration partners and was used by all Microsoft commercial customer support groups including Azure, Exchange, Dynamics, Windows Server, SQL and SharePoint. • Successfully transitioned engineering team and business partners from quarterly waterfall release cycle to monthly releases using agile methodologies, resulting in reducing feature time to market from 6-months to 4 to 6-weeks• Implemented simplified and configurable features by anticipating changing business needs thus avoiding future development work for at least 5 feature requests• Conducted pre-release feature demos and testing, resulting in less than two priority-one bugs to pre-production environment and zero to production over a multi-year period• Represented team/application for ISO 27001, security, and privacy audits with minimal findings

Fort Mill, Sc, Us

Worked within Microsoft’s commercial support tools team to define CRM product features and implementation schedules for worldwide customer support organization. • Conducted requirements elicitation/gathering and scope negotiation with worldwide stakeholders and offshore engineering groups resulting in minimal feature re-work as compared to an average of about thirty percent for co-workers• Transitioned from 3 to 4-person analyst/program manager team to single program manager while maintaining development team capacity• Built restricted access features to address EU directives and US Government ITAR security and privacy regulations. The features are widely adopted and have remained consistent since initial deployment• Transitioned CRM application from 4+ hours downtime per release to zero-downtime releases• Managed User Acceptance Testing for major product upgrade deployments resulting in zero development defects to production

Bellevue, Wa, Us

VoiceBox Technologies is a natural language user interface software development company pioneering conversational voice technology. • Managed partner, customer, and development team for VoiceBox Technologies voice interface software system for in-car climate control, hands free devices and entertainment. • Produced well documented scope, cost estimates, functional specifications and supporting documentation resulting in additional project change orders while maintaining a satisfied client

Bellevue, Wa, Us

16 Mile Solutions; Order Visibility ApplicationLed design, development and implementation of a new supply chain management hosted service application to enable visibility of electronic document exchange and transactions between trading partners. Responsible for architecture and design including role/trading partner based access, translation of EDI document standards to DB structures, event notification, and an easy to navigate layout that allows rapid drill down into thousands of individual documents and transactions. Developed using agile methodology. Successfully changed a challenging customer relationship into a positive relationship through constant engagement and executive briefings.DocuSign; Web Client Design and PrototypeProject manager responsible for requirements gathering, UX design and functional prototype for a lightweight electronic signature client application. The existing Docusign.com site was not effective at showing customers what the electronic signature product could do for the customer and how it worked. A working prototype was developed to demonstrate the ease of the electronic signature process. The document tagging prototype feature that was developed for the project was re-used in the fully functional web client that was released by DocuSign. Today, DocuSign has a multi-billion-dollar valuation.India Practice ManagerPractice manager responsible for staff budgeting and financial results of the Ramp India Office. Collaborated with the India Office Manager to help grow the India staff from a team of 5 to a team of over 40. In addition, managed individual project budgeting and worked with on-shore project managers to develop realistic time-frame and costs for using India resources for development on a sole source and for development team augmentation.

Us

Managed business feature requirements and change requests for Microsoft's product support services. Responsible for all functional specifications for online and phone support CRM tools. Major projects included new end-user features, security compliance, privacy compliance and Sarbanes-Oxley compliance.

Bellevue, Wa, Us

Managed VoiceBox operations including server side components for VoiceBox products. Developed and managed tools for customer service and early adopter/beta customer feedback. Drove product feature requests based on user feedback and usability studies.

Redmond, Washington, Us

MSN Search feature PM responsible for feature specification, customer feedback analysis, design, development, bug triage and coordination with business partners. Improved ongoing relationship with operations group to enable better cross group cooperation. Analyzed, designed and implemented web site network appliance architectural changes in cooperation with the operations group to reduce operating and facility costs, resulting in over $1 Million in capital and operational cost savings over a two year period. Secured management approval and support for the MSN Search Global distribution and content delivery network pilot project. Successfully raised awareness and institutionalized new processes for tracking ongoing release performance through forecasting and monitoring practices. Developed invoice reconciliation process resulting in retraction of over $100k in partner costs. Managed business partners to improve network performance, business continuity and disaster recovery contingencies.

Seattle, Washington, Us

Drove implementation of web based product support system using Ask Jeeves search technology from business requirements to release in 10 weeks. The implementation included F5 network hardware deployment, user authentication, content distribution, self help and customer support incident origination. Further enhancements included incident categorization, content development process with user feedback integration, and end-to-end automation of managed user authentication. Automated pick and pack processes in the manufacturing group. Represented Global Support Services in the F5 Security and Infrastructure Technical Advisory Committee.