Robert James Vivyan Email & Phone Number

New York, New York

• Managed and coordinated sales goals for initial titles using comparative title data.• Quality check for life of book from initial estimates through first print and initial orders.• Tracked daily orders against inventory and request reprints when necessary.• Created special editions program - signed copies, account specific editions, etc. from setup through delivery.• Developed daily and weekly sales status reports on key titles for analysis.• Coordinated with reps titles for promotions including making sure inventory available, reprints ordered when necessary, and setting up delivery to accounts

New York, New York

• Led the development of the Telephone Sales Department to service smaller bookstores and stores that were unable to be seen by field reps, increasing size from initial 100 accounts to over 1000• Increased net sales in territory in each of 6 years in department by 15-20% annually.• Supervised team of six managers servicing over 200 accounts each.• Managed a territory of over 250 accounts servicing all aspects of selling and customer service, including selling frontlist, backlist, coop, promotions, shipping and credit concerns.• Presented titles at regional trade shows and community events.• Coordinate with publicity author appearances such as Greg Louganis, President Jimmy Carter, Judy Collins and others with my accounts, including in-store assistance for major authors.

New York, New York

• Sold all publisher lists – adult, children – to smaller accounts unable to be seen by field rep• Handled all aspects of customer service including ordering, coop, promotions, credit issues• Created category specific sell sheets for promotions

New York, New York

• Recruited, hired, trained and directed bookstore staff of 8-10• Increased sales at by 300% within five years• Supported staff with monthly meetings, providing information and feedback, training and resources needed to achieve goals• Budget accountability for buying as well as general store expenses• Created active customer satisfaction through personal attention to needs• Promoted store activities through organizations and publicity• Created an expanded author reading series with 3-5 events per week• Researched new product to enhance the appeal of the store to its customers• Designed promotions and window displays to augment sales potential

New York, New York

• Supervised replenishment buying and day to day store operations

Utica, New York

• Achieved top three store status in the Northeast for eight months• Supervised day to day store operations, including staff hiring and training, replenishment, promotion