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I can be reached at Jim@JimWallace4.ComYou can view additional information, including my resume at WWW.JimWallace4.ComExperienced, results-oriented leader who develops highly effective teams and enhances customer satisfaction while improving performance. For over a year, I was the CIO for 2 different companies with common ownership, capitalizing on the nuances of their differences while leveraging the financial savings opportunities inherent in their similarities. My management style is guided by the 3 "Fs:"
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Consulting CioIpacesetters, Llc. Aug 2011 - Jan 2012Montvale, New JerseyiPacesetters combines audience development, lead generation and marketing technology with performance-based call center services to interact with their customers across a variety of touch points, in real time. iPacesetters serves clients in the publishing and cable industries. iPacesetters has over one thousand employees, is headquartered in Montvale, NJ with locations in Mesa AZ, Naples Florida, Eau Claire, Madison, Monroe and Whitewater WI, Noida India and Baguio City, Philippines. -
Consulting CioToonups Jan 2011 - Jan 2012Wayne, Pa 19087ToonUps is a digital content company that has a ten year history of creating fun, uplifting products (from online games to business training applications) in a variety of marketplaces. We have an exciting opportunity for a Data Analyst to join our Social Gaming Team. ToonUps is a cheerful, creative, and fast-paced environment. Check us out at www.ToonUps.com and take a look at our new, uplifting game at Facebook.com/ABetterWorld. Come play with us! -
Senior Technology LeaderEinstein Technology Services Jan 2007 - Jan 2012Brilliant Service at the Speed of Life©Einstein Technology Services provides practical, real-world technology and management solutions to companies in need of assistance in transformation management, process re-engineering, project execution, leadership development, turnaround and startup.
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CioTrg Isky Jan 2005 - Dec 2006iSKY, North America is a well-respected provider of Customer Satisfaction and Market Research services and is a strong competitor of JD Power. • Reduced payroll costs by 30% while increasing IT revenue by 20%.• Reduced telecommunications expenses by 35%.• Remediated telecommunications failures which had crippled expansion attempts.• P&L responsibility. • Led successful Offshoring effort.• Responsible for worldwide IT resource initiatives
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CioTrg Telespectrum Jul 2002 - Dec 2006TeleSpectrum is one of the largest outsourced providers of Customer Support services in North America. • Increased performance delivery from 85% to 98%+• Increased Client Satisfaction from 8.5% to over 90%• Reduced IT spending from 9% of revenue to less than 5% of revenue.• Strategic Planning• Financial Turn-around• Financial Planning• P&L Responsibility• Restructuring• Re-Organization• Process Management• Project Management• Change Management• Expense rationalization
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CioJensen Grp Excell Contact Centres Feb 2002 - Jul 2002Excell Contact Centres is a key player in the teleservices industry with a reputation for excellence in client relationship management and belongs to one of the largest contact centre networks in the world. • Implemented a new business process which resulted in the growth of the company from 14 employees to 500 over the course of a 2-year period of time.• Established business and quality processes which ensured repeatable and predictable quality work product.• Collaboratively partnered with Clients and Vendors to ensure successful business relationships for all.• Chief Information Officer• Strategic Planning• Financial Turn-around• Operational Turn-around• Financial Planning• P&L Responsibility• Restructuring• Re-Organization• Process Management• Project Management• Change Management• Expense rationalization
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Vp It (Appdev)Jensen Grp Rmh Jan 1996 - Dec 2001RMH provided outsourced customer relationship management and multi-channel customer interaction services for outbound and inbound teleservices to corporations in the insurance, financial, telecommunication and utility industries. RMH is now part of the NCO Group.• Responsible for management and implementation of large-scale, high-end projects for strategic corporate partners. Responsible for managing both the corporate IT resources as well as the client relationship.• Managed a client requirement to implement 1,400 pages of technical specifications in under 90 days for a project which had no precedent and today has no peer.• Utilized innovative recognition and awards programs to elevate employee satisfaction in the IT Department from the lowest in the company to the highest in under one year.
Jim Wallace Skills
Frequently Asked Questions about Jim Wallace
What is Jim Wallace's role at the current company?
Jim Wallace's current role is CIO at iPacesetters, LLC..
What is Jim Wallace's email address?
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Jim Wallace's direct phone number is +161056*****
What skills is Jim Wallace known for?
Jim Wallace has skills like Vendor Management, Team Building, Change Management, Contract Negotiation, Customer Satisfaction, Sales, Financial Analysis, Restructuring, Staff Development, Reorganisation, Interpersonal Communication Abilities, Operational Analysis.
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Jim Wallace
Springfield, Massachusetts Metropolitan Area1massmutual.com -
Jim Wallace
New York, Ny4gmail.com, 1qbit.com, fb.com, digitalocean.com2 +134799XXXXX
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Jim Wallace
United States8pavilions.com, aol.com, aol.com, pavilions.com, gmail.com, sprouts.com, albertsons.com, bpmcpa.com1 (415) 4XXXXXXX
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Jim Wallace
Swansea, Ma3cubweb.com, baycoastbank.com, baycoastbank.com1 +150867XXXXX
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