Jim Wallace Email & Phone Number

Montvale, New Jersey

iPacesetters combines audience development, lead generation and marketing technology with performance-based call center services to interact with their customers across a variety of touch points, in real time. iPacesetters serves clients in the publishing and cable industries. iPacesetters has over one thousand employees, is headquartered in Montvale, NJ.

Wayne, PA 19087

ToonUps is a digital content company that has a ten year history of creating fun, uplifting products (from online games to business training applications) in a variety of marketplaces. We have an exciting opportunity for a Data Analyst to join our Social Gaming Team. ToonUps is a cheerful, creative, and fast-paced environment. Check us out at.

Brilliant Service at the Speed of Life©Einstein Technology Services provides practical, real-world technology and management solutions to companies in need of assistance in transformation management, process re-engineering, project execution, leadership development, turnaround and startup.

• iSKY, North America is a well-respected provider of Customer Satisfaction and Market Research services and is a strong competitor of JD Power.
• Reduced payroll costs by 30% while increasing IT revenue by 20%.
• Reduced telecommunications expenses by 35%.
• Remediated telecommunications failures which had crippled expansion attempts.
• P&L responsibility.
• Led successful Offshoring effort.

• TeleSpectrum is one of the largest outsourced providers of Customer Support services in North America.
• Increased performance delivery from 85% to 98%+
• Increased Client Satisfaction from 8.5% to over 90%
• Reduced IT spending from 9% of revenue to less than 5% of revenue.
• Strategic Planning
• Financial Turn-around

• Excell Contact Centres is a key player in the teleservices industry with a reputation for excellence in client relationship management and belongs to one of the largest contact centre networks in the world.
• Implemented a new business process which resulted in the growth of the company from 14 employees to 500 over the course of a 2-year period of time.
• Established business and quality processes which ensured repeatable and predictable quality work product.
• Collaboratively partnered with Clients and Vendors to ensure successful business relationships for all.
• Chief Information Officer
• Strategic Planning

• RMH provided outsourced customer relationship management and multi-channel customer interaction services for outbound and inbound teleservices to corporations in the insurance, financial, telecommunication and utility.
• Responsible for management and implementation of large-scale, high-end projects for strategic corporate partners. Responsible for managing both the corporate IT resources as well as the client relationship.
• Managed a client requirement to implement 1,400 pages of technical specifications in under 90 days for a project which had no precedent and today has no peer.
• Utilized innovative recognition and awards programs to elevate employee satisfaction in the IT Department from the lowest in the company to the highest in under one year.