Provided technical support to Wellstar Health Systems acquisition of Tennent clinics in greater Atlanta. prepared and deployed laptops, thin client terminals, network printers. Insured encryption of mobile devices, and network connectivity.

retired

Refresh Technician prepared new assets for refresh of Lockheed Martin client desktops, laptops and tablets. Installed software via SCCM, migrated user data, registered and verified encryption on mobile devices, installed printers and scanners. Performed tier 2 support and IMAC support using Remedy ticketing system. Tracked asset movement using AskIT.

Provided 24/7 Technical Support For Expeditor Patient Flow Tracking System in Hospital Emergency RoomsAccount management of UNIX based HL7 interfaced Patient Flow Data Management System in a 24/7 support environment. Install and configure operating system and continually monitor server performance minimizing downtime. Provide Microsoft Windows desktop support to internal customers. Implement solutions and troubleshooting procedures for many system administration tasks such as printing, file system management, performance tuning, etc.Maintain thorough and accurate documentation of all troubleshooting activities, customer communications, root cause, time spent, procedures and resolution of all customer support cases in the appropriate tracking system. Collaborate with resources across internal departments providing a single point of contact facilitating a quality experience all customer interactions. Purchase and maintain replacement parts inventory and coordinate logistics for site installation and support services for all US and Canadian sites ensuring a 48-hour Disaster Recovery window. Implemented alternative sourcing initiative for parts saving over 80% on repair hardwareProvide Technical Sales Support and for subsequent Customer Training..PC maintenance, repair, upgrades, troubleshooting, and software installation and support.

Techical Support for Dental Practice Management ProductManaged all hardware and maintenance for 140 remote UNIX based dental practice management systems. Supervised and scheduled staff of three for telephone and field support with primary responsibility for disaster recovery. Provided Technical Sales support for dental practice management system.Trained and developed new members of the TSS team increasing productivity and reliability.Configured and installed SCO UNIX servers, ASCII terminals and peripherals, including CATV and twisted pair wiring utilizing RS232 serial connections; installed SCSI and IDE devices and peripherals. Purchased and managed inventory of new and replacement parts for UNIX servers as well as loaner fleet of peripherals including their logistical support. Documented repairs on units at the individual level as well as corresponding incident logs for each site.