Jim Whitaker Email & Phone Number

Houston, Tx, Us

Business Analyst/Application Retirement Decommission Team, Chevron, Houston, Texas (October 2021 – March 2023) (Contract)● Working with the Product Lines to review retired and deployed applications for the Application Decommission Process.● Collect data from Microsoft Azure (ADO), ServiceNow (SNOW), and the Application Owners to identify applications and application instance components for decommission. (Components: data, databases, Servers, Application Services, etc.) ● Participated in business analyses process with RTE, Product Owner and Scrum Team to identify and story point in coming work for scrum team.● Work multiple application/application instance decommissions concurrently.● Participated in the following Scrum Events: Iteration Planning Event, Daily Scrum Event, Iteration Review Event, Iteration Retrospective Event, and the Iteration. Created and updated User Stories in Azure DevOps (ADO), Tagging Features in Azure DevOps (ADO), Creating queries in Azure DevOps (ADO), and use of the Kanban Board.

Agile IT BA/Network Deployment Coordinator, Chevron, Houston, Texas (April 2018 - December 2020)(Contract)● Forecasted, tracked, planned, and coordinated hardware deployment for various business unit network sites such as Enterprise, Products, and Pipeline & Power. On site and remote work.● Participated in business analyses process to identify the needs, benefits, and cost of aligning information technology solutions with the business initiatives.● Managed and lead multiple concurrent deployments of large and small sites to upgrade the data circuits to improve network connectivity and response.● Liaison for over 3 data circuit vendors, over 160 site representatives, and Network Engineers.● Facilitated and lead deployment kickoff meetings with all stakeholders. ● Coordinated the deployment of Network Assets Life Cycle Management Services for over 50 Business Units, over 160 sites, deploying over 1500 devices, working with three Scrum teams.● Used MS Power BI to generate reports for requirements gathering, project tracking, and project status reporting. ● Supported customers and Scrum Team by tracking discrepancies and resolutions during the development of network hardware to the intended site location.● Participated in preparing for the Program Increment (PI) Event, Iteration Planning Event, Daily Scrum Event, Iteration Review Event, Iteration Retrospective Event, and the Iteration.● Created and updated User Stories in Azure DevOps (ADO), Tagging Features in Azure DevOps (ADO), Creating queries in Azure DevOps (ADO), and use of the Kanban Board.

San Ramon, Ca, Us

Functional IT Business Analyst, Chevron, Houston, Texas (2013-2017)● Provided 1st Level Support for 57 ETC IDE Rooms (Video Conference Rooms.)● Provided support coordinating the IT Deployment Upgrade Schedule for ETC Video Conference Room upgrades, coordinated the “Acceptance User Testing”, and review vender billing invoices.● Preformed daily and weekly VC Room functionality test, and coordinate repair of any functionality issues discovered during the inspection of VC Rooms.● Created and updated training material for VC Room, Jabber, and WebEx.● Prepared Utilization Reports, Dashboard Reports, Issue and Resolution Reports for project manager, stakeholders and change agents.

Houston, Texas, Us

Business Analyst & Application Analyst, ConocoPhillips, Houston, Texas (2013-2013)● Coordinated meetings, work with the application vendor, and end user to resolve application functionality issues, installing application patches, new installations, upgrades, and user training.● Researched applications and application vendors for inventory documentation, application ownership, application usage, and license status.● Documented the installation and uninstall of the application and dependency applications. ● Reporting daily and weekly the project status to management and stakeholders. ● Created process documentation to complete the Windows 7 Migration IT Deployment Project.● Coordinated End User Testing on Vmware, Laptop, and Desktop machines. Document test results, support and participate in problem resolution process when necessary.

Application Analyst, Southern Union Gas, Houston, Texas (2012-2013)● Provided support working with application vendors and end users to resolve application functionality issues, installing application patches, new installations, upgrades, and user training.● Researched application ownership via phone, email, in person, and create detailed records.● Provided support in rationalizing the applications during the Windows 7 Migration IT Deployment Project. Document the installation and uninstall of the applications. ● Provided daily project status reports to assist management with the project workflow status. ● Created processes used to complete the Windows 7 Migration IT Deployment Project.

Houston, Tx, Us

Associate Applications Systems Analyst, MD Anderson, Houston, Texas (2010-2012)● Provided support working with application vendors and end users to resolve application functionality issues, installing application patches, new installations, upgrades, and user training.● Researched application ownership via phone, email, in person, and create detailed records.● Assisted the with committee decisions regarding Application portfolio at MD Anderson.● Provided support as Application Rationalization Team Lead.● Provided daily project status reports to assist management with the project workflow status. ● Created processes used to complete the Windows 7 Migration IT Deployment Project.

San Ramon, Ca, Us

Business & Remediation Analyst, Chevron, Houston, Texas (2005-2009)● Evaluated application packaging requirements and overall application readiness.● Coordinated with business units as Site Implementation Manager to analyze business criticality for software needs and schedules.● Supported local application coordinator to identify business-critical applications that required migration, packaging, or upgrading for users.● Served as Test Facilitator for application vendor, end user, and application packager to resolve application issues installing application patches, new installations, upgrades, and user training.● Performed cursory user test on the applications before application test facilitation.● Served as Quality Assurance Lead (QA) using the following software: Wise Installation System 6.0, Wise Install Master and Wise for Windows Installer with MSI file.● Performed Quality Assurance (QA), technical review, and Application Compatibility testing.