Jim Whitaker Email & Phone Number

Houston, TX, US

• Business Analyst/Application Retirement Decommission Team, Chevron, Houston, Texas (October 2021 – March 2023) (Contract)
• Working with the Product Lines to review retired and deployed applications for the Application Decommission Process.
• Collect data from Microsoft Azure (ADO), ServiceNow (SNOW), and the Application Owners to identify applications and application instance components for decommission. (Components: data, databases, Servers, Application.
• Participated in business analyses process with RTE, Product Owner and Scrum Team to identify and story point in coming work for scrum team.
• Work multiple application/application instance decommissions concurrently.
• Participated in the following Scrum Events: Iteration Planning Event, Daily Scrum Event, Iteration Review Event, Iteration Retrospective Event, and the Iteration. Created and updated User Stories in Azure DevOps (ADO).

• Agile IT BA/Network Deployment Coordinator, Chevron, Houston, Texas (April 2018 - December 2020)(Contract)
• Forecasted, tracked, planned, and coordinated hardware deployment for various business unit network sites such as Enterprise, Products, and Pipeline & Power. On site and remote work.
• Participated in business analyses process to identify the needs, benefits, and cost of aligning information technology solutions with the business initiatives.
• Managed and lead multiple concurrent deployments of large and small sites to upgrade the data circuits to improve network connectivity and response.
• Liaison for over 3 data circuit vendors, over 160 site representatives, and Network Engineers.
• Facilitated and lead deployment kickoff meetings with all stakeholders.

San Ramon, CA, US

• Functional IT Business Analyst, Chevron, Houston, Texas (2013-2017)
• Provided 1st Level Support for 57 ETC IDE Rooms (Video Conference Rooms.)
• Provided support coordinating the IT Deployment Upgrade Schedule for ETC Video Conference Room upgrades, coordinated the “Acceptance User Testing”, and review vender billing invoices.
• Preformed daily and weekly VC Room functionality test, and coordinate repair of any functionality issues discovered during the inspection of VC Rooms.
• Created and updated training material for VC Room, Jabber, and WebEx.
• Prepared Utilization Reports, Dashboard Reports, Issue and Resolution Reports for project manager, stakeholders and change agents.

Houston, Texas, US

• Business Analyst & Application Analyst, ConocoPhillips, Houston, Texas (2013-2013)
• Coordinated meetings, work with the application vendor, and end user to resolve application functionality issues, installing application patches, new installations, upgrades, and user training.
• Researched applications and application vendors for inventory documentation, application ownership, application usage, and license status.
• Documented the installation and uninstall of the application and dependency applications.
• Reporting daily and weekly the project status to management and stakeholders.
• Created process documentation to complete the Windows 7 Migration IT Deployment Project.

• Application Analyst, Southern Union Gas, Houston, Texas (2012-2013)
• Provided support working with application vendors and end users to resolve application functionality issues, installing application patches, new installations, upgrades, and user training.
• Researched application ownership via phone, email, in person, and create detailed records.
• Provided support in rationalizing the applications during the Windows 7 Migration IT Deployment Project. Document the installation and uninstall of the applications.
• Provided daily project status reports to assist management with the project workflow status.
• Created processes used to complete the Windows 7 Migration IT Deployment Project.

Houston, TX, US

• Associate Applications Systems Analyst, MD Anderson, Houston, Texas (2010-2012)
• Provided support working with application vendors and end users to resolve application functionality issues, installing application patches, new installations, upgrades, and user training.
• Researched application ownership via phone, email, in person, and create detailed records.
• Assisted the with committee decisions regarding Application portfolio at MD Anderson.
• Provided support as Application Rationalization Team Lead.
• Provided daily project status reports to assist management with the project workflow status.

San Ramon, CA, US

• Business & Remediation Analyst, Chevron, Houston, Texas (2005-2009)
• Evaluated application packaging requirements and overall application readiness.
• Coordinated with business units as Site Implementation Manager to analyze business criticality for software needs and schedules.
• Supported local application coordinator to identify business-critical applications that required migration, packaging, or upgrading for users.
• Served as Test Facilitator for application vendor, end user, and application packager to resolve application issues installing application patches, new installations, upgrades, and user training.
• Performed cursory user test on the applications before application test facilitation.