Jim Davis Email & Phone Number

England, United Kingdom

Head of Category Management ATS Euromaster & TructyreWorking as part of the Marketing Leadership Team, responsible for;• Category Management for Fleet, Retail, Commercial, Specialist & Service Maintenance & Repair categories .• Market intelligence.

Birmingham, United Kingdom

Working as part of the Marketing Leadership Team, responsible for;• Category Management for Fleet, Retail, Commercial, Specialist & Service Maintenance & Repair categories .• Pricing for Business & Retail customers, online & offline.• Market intelligence.

Head Office - Aston Birmingham

Working as a member of the Sales Leadership Team to enhance and implement sales force effectiveness and efficiency plans.Improving sales processes and developing sales tools to maximise revenue and margin.• Supported the development of the ATS Euromaster selling way process which is being deployed across Europe. • Lead in the creation and implementation of the new Sales Team bonus structure, enabling levers to be executed in key areas of focus.• Developed and deployed… Show more Working as a member of the Sales Leadership Team to enhance and implement sales force effectiveness and efficiency plans.Improving sales processes and developing sales tools to maximise revenue and margin.• Supported the development of the ATS Euromaster selling way process which is being deployed across Europe. • Lead in the creation and implementation of the new Sales Team bonus structure, enabling levers to be executed in key areas of focus.• Developed and deployed automated daily reporting for the sales team so that they could keep track of their progress to target.• Created and deployed a shared single website centralising all sales tools, product data, marketing information and useful links.• Geographic mapping and implementation of territories for the UK Sales portfolio rightsizing project.• UK Business owner for our CRM system, working with the European team on the deployment of continuous improvement.• Lead on the coordination of technical sales training needs analysis, ensuring that the team are subject experts for our customers. • Deployment of European head office initiatives with our local sales team.• Headed up a project maximising on sales force efficiency.• Creator of an automated pricing system to manage commercial terms.• Owning the conception, set up & delivery of quarterly B2B sales campaigns for the network of 343 centres & 30 sales team members. Organising the set-up of targets, pre and post campaign reporting, prizes & events for the winners.• Supported the migration and outsourcing of our Data Management function and Managed the team remotely with our Local Data Relationship Manager. Show less

• Responsible for setting the published B2B market price for all products & services• Managing products offered to all B2B customers circa 80,000 product & service lines from over 100 brands• Analysing the financial impact of price changes to the business• Accountable for the communication & implementation of contract price changes while maintaining customer satisfaction• The lead in the set up & delivery of quarterly B2B campaigns for the network of 370 centres… Show more • Responsible for setting the published B2B market price for all products & services• Managing products offered to all B2B customers circa 80,000 product & service lines from over 100 brands• Analysing the financial impact of price changes to the business• Accountable for the communication & implementation of contract price changes while maintaining customer satisfaction• The lead in the set up & delivery of quarterly B2B campaigns for the network of 370 centres & all sales team members. • Organising the set up of targets, regular reporting, prizes & events for the winners at the end of the campaigns. Post campaign briefing sessions on success delivered to the business• Working on cross functional projects between UK & Europe to improve customer satisfaction• Gathering market intelligence to ensure market competitiveness • Leading monthly meetings with Senior Managers and Directors to suggest improvements to the product, service & price offerings• Research & recommendation of new ranges to the ATS Euromaster portfolio• Working with suppliers & the procurement team to obtain the best B2B deals products and initiatives for our customers• Daily problem solving advice on product, price, invoicing, product technical support & the best suppliers to source specialist products• Working closely with the supply chain and procurement team to define service centre-profiling recommendations in line with agreed brand policy, including identifying & recommending solutions to product shortages, substitute profiling & stock ordering Show less

• Managing two functions within the Customer Services department with 16 indirect & 2 direct reports• Working closely with the Sales & Operations functions to support the Customer Service requirements of circa 20,000 SME & large mixed customers in Regional Fleets • Leading the Customer Relations team dealing with Retail customer complaints resolution• Restructuring the team into a helpdesk function to reduce costs & increase efficiency, overall giving a smoother… Show more • Managing two functions within the Customer Services department with 16 indirect & 2 direct reports• Working closely with the Sales & Operations functions to support the Customer Service requirements of circa 20,000 SME & large mixed customers in Regional Fleets • Leading the Customer Relations team dealing with Retail customer complaints resolution• Restructuring the team into a helpdesk function to reduce costs & increase efficiency, overall giving a smoother experience for the customer• Team experts were created in the support of tenders, new business, quotes, reporting, price file management, account setup speed, technical support, debt & Invoice query resolution• Working with the business project team improving customer invoice accuracy• Working with senior sales managers to implement CRM tools, sales support systems & processes• Managing the Customer Relations Function dealing with all retail complaints for the network, ensuring a fair balance between customer satisfaction & business interests Show less

• Managing a team of 10 direct reports supporting the FN50 blue chip light vehicle fleets in the UK• Point of escalation for customer complaints, queries & new business opportunities• Management of tenders, contracts, implementation of customer terms & pricing structures• Streamlining the department to achieve budgetary targets & enhance the customer experience• Supporting & working with the Customer Service management team on planning, strategies & best… Show more • Managing a team of 10 direct reports supporting the FN50 blue chip light vehicle fleets in the UK• Point of escalation for customer complaints, queries & new business opportunities• Management of tenders, contracts, implementation of customer terms & pricing structures• Streamlining the department to achieve budgetary targets & enhance the customer experience• Supporting & working with the Customer Service management team on planning, strategies & best practice• Attending customer reviews to promote ATSE as the No 1 fast fit company in the UK Show less

• Analysis, development & implementation of new company processes enabling continuity for our customers & efficiency for our business• Assisting in the restructure of Customer Services department, introduction of new & refined workflows

• Fleet Management of Commercial contracts• Analysis and audit of customers expenditure• Production of monthly audited invoices to customers• Analysis of customer spend patterns and brand policy adherence• Analysis of tyre husbandry utilisation• Production of monthly reports and summaries as to contract performance against agreements• Production of recommendations to help support the customers KPI delivery• Production of Access databases… Show more • Fleet Management of Commercial contracts• Analysis and audit of customers expenditure• Production of monthly audited invoices to customers• Analysis of customer spend patterns and brand policy adherence• Analysis of tyre husbandry utilisation• Production of monthly reports and summaries as to contract performance against agreements• Production of recommendations to help support the customers KPI delivery• Production of Access databases to help automate workflow reduce costs and improve customer satisfaction Show less

Education record

Education record