Jim Wysocki Email & Phone Number

Howell, Mi, Us

Responsibilities: During this job role, I directed the initiative to enhance documentation for training new hires, leading to faster onboarding and improved knowledge retention. I partnered with the Engineering team and subject matter experts to develop comprehensive training videos and updated How-To manuals, surpassing the effectiveness of previous documentation. I assisted in the deployment of software applications to client systems to ensure seamless installation and configuration processes.Key Achievements:● Liaised with sales management to streamline Salesforce contract processing, cutting sales closing to customer deployment time from six days to three days.● Spearheaded the design of new processes for the software deployment team to reduce operational bottlenecks.

Responsibilities: During this job role, I orchestrate deployment and configuration of software solutions to ensure seamless integration with existing systems and networks. I collaborate with cross-functional teams to troubleshoot issues, identify root causes, and resolve technical challenges to minimize downtime. I leverage automation tools to streamline the software deployment process, improving efficiency and reducing manual errors.Key Achievements:● Developed and implemented new processes to deploy product suite, enhance workflow between Sales and Engineering, and cut implementation time by 50%.

Responsibilities: During this job role, I partnered with engineering and shipping teams to establish onsite parts warehouses and eliminate 1-2 day delays. Led technical implementation of robotic automation systems in central pharmacy operations. I collaborated with software engineers and automation specialists to integrate robotic technologies with existing pharmacy systems, ensuring seamless operation and minimal disruption. I conducted in-depth analysis of pharmacy workflows and requirements to customize robotic automation processes, optimizing medication dispensing and inventory management.Key Achievements:● Created messaging templates, FAQs, and stakeholder requirements documentation, streamlining communication for server upgrades and boosting upgrade planning efficiency by 40%.● Elevated customer satisfaction from 75% to 90% by optimizing technical communication and strengthening stakeholder engagement.● Reduced travel by 30% and achieved annual savings of $50,000 by pioneering virtual walkthrough processes during COVID.

Responsibilities: During this job role, I orchestrated a team of six server engineers to successfully execute scheduled server upgrades and installations. I designed and implemented all processes and procedures for a newly established role within the division, coordinating technical work to enable project managers to focus on customer setup and training.Key Achievements:● Developed messaging templates, FAQs, and stakeholder requirements documentation, enhancing communication efficiency and reducing kickoff call durations by 20%.● Doubled number of servers installs and upgrades completed compared to previous years by streamlining operations and optimizing team performance.

Responsibilities: During this job role, I oversaw a team of technical specialists in implementing server upgrades, optimizing performance, reliability, and security across the network. I conducted in-depth analysis of server performance metrics, identifying areas for improvement, and implementing scalability solutions to accommodate increased workloads.Additional ExperienceField Engineer Specialized in Server Upgrades, Omnicell Inc. – LocationField Engineer, Omnicell Inc. – Location

Project Management Certification (Pmp)

Bachelor'S Degree, Computer/Information Technology Administration And Management