Manage and supervise third party labour resources.Problem solving various issues from customer service complaints, to flight crew management.Liaising and troubleshooting with local and international engineering departments and maintenance control in critical flight delays and technical breakdowns.Manage (in collaboration with external companies) the daily labour resource requirements in accordance with SLA.Monitor all departments responsible for daily operations.Maintain daily/weekly/monthly reporting on all movements.Monitoring and maintaining KPI, SOP and SLA compliance.Mentoring, coaching and training staff of various ages and cultural backgrounds.Ensure Occupation Health and Safety and security in all departments. Acting Station Manager duties when required.

Customer Service TrainerRelieving Customer Service Coordinator and Team LeaderEmergency disaster drill coordinatorWorking closely with airline crew, customs, freight departments, airport management, maintenance department and other airline staff and management.

Direct support to Major Accounts Division (internal and external).Service Desk dutiesEvaluating new software packages.On site and remote problem solving, troubleshooting and training.Working closely with manufacturers and distributors of hardware and software products.