Business leader of a non-profit, faith-based full-service senior living community serving seniors - independent and assisted living to post acute rehabilitation and long-term care - driving a high quality customer organization focused on enabling seniors to live their own abundant life. United Methodist Communities is a nonprofit senior living and care ministry dedicated to our mission ofcompassionately serving our residents, their families, and the community so all are free to choose abundant life.Our four full-service residences, five senior housing communities, and home care agency, HomeWorks, benefitseniors of all socio-economic and faith backgrounds

120-bed post-acute rehabilitation and nursing facility operating within Parker Health Group (PHG). Led organization through sale and ownership transition from St. Peters University Hospital to PHG. With an excellent team, shifted the organization from predominantly long-term care to a high-quality post-acute provider producing top tier metrics in readmissions, length of stay and episodic costs resulting in preferred provider status with local hospitals and key physician groups.Led organizational focus to serve residents, patients and families as "customers" driving strong results from surveys on customer satisfaction and willingness to recommend.Engaged with all employees up and down the organization to deepen the connection and commitment to the community's values.

Administrator for 131-bed skilled nursing facility. Work with staff to provide the highest quality of care and service to residents and families. Led organization during transition of ownership.

Serve as Interim Administrator at this continuing care retirement community with over 400 independent living residents, 67- skilled beds and 85-assisted living beds. Work with CEO on several time sensitive projects - expand capacity of licensed AL beds, set up license for home health care firm, assess options for independent living emergency response system and other home-based technologies to track ADLs and monitor health vital signs.

Learning functional management responsibilities in senior health care from clinical to infrastructure leading to licensure.

Educate and influence pension plan trustees, investment consultants and money managers about the benefits of Dow Jones benchmarks and other investment vehicles. Developed ongoing relationships with current and prospective customers and secured data subscriptions and triggered large investments in funds replicating indexes.

Business Leader for a corporate-wide project to combine customer and prospect marketing databases, CRM and marketing systems for print publications (The Wall Street Journal, Barron's, etc.) and the online versions of the publications while structured under different P&Ls. For one year, when the project was suspended due to ownership and leadership turnover, managed the customer contact center.

Led team of marketing leaders responsible for acquisition and retention of Tha Wall Street Journal and Barron's customers through all channels - direct mail, telemarketing, internet marketing, third party alliances, and direct response broadcasting.

Led multiple teams serving the southeast region US and then the northeast region US responsible for delivery, transportation, retail sales, educational sales and customer service for The Wall Street Journal, Barron's and other products.