Jim Zimmerman Email & Phone Number

Saint Paul, MN, US

Bloomington, Minnesota, US

Structure and lead assessment and improvement engagements for public and private organizations. Key emphasis areas include strategy and organizational transformation to improve executive alignment, strategic sourcing and vendor management, delivery effectiveness, process efficiency and customer satisfaction.

Eagan, MN, US

• Executive liaison between Enterprise Health Solutions and Pharmacy, Corporate Services and National Solutions divisions. Partner with business to lead executive engagement, goal alignment, opportunity identification.
• Led the integration of Pharmacy Benefit Manager (PBM), Dental and other significant vendors to AmeriGroup’s (Anthem) platform on time and under budget in support of Medicaid migration.
• Drove BPO for Pharmacy Member Service, Appeals & Grievances, resulting in 52% annual operating cost reduction and 25% improvement in average handle time.
• Led vendor integration to drive negotiated cost reductions in out-of-network provider claims, which yielded significant shared savings for both Blue Cross and our self-insured clients.

Eagan, MN, US

• Member of an 8-person team recruited by the CFO and Chief Transformation Officer to lead the migration of Blue Cross’ membership from its legacy technology platform to Highmark Health Solutions’ ASP platform. This.
• Developed the strategy and led the analysis and dispositioning of BlueCross’ entire vendor base against the new platform and business migration plan. Drove executive alignment on strategy, vendor dispositioning.
• Led the technology and business process integration of over 150 retained vendors representing $125M annual spend during the platform migration, on time and under budget.
• Identified and drove opportunities to eliminate vendor capability redundancy with the new platform. Over 120 vendors decommissioned or downsized resulting in more than $20M annual spend reduction.

Eagan, MN, US

• Drove the design, development and deployment of an enterprise-wide strategic vendor management framework, processes and policies for Blue Cross' vendors, working in partnership with business customers, CFO, Legal.
• Led the development and deployment of an enterprise-wide strategic vendor management framework, processes and policies for Blue Cross' vendors working in partnership with business customers, CFO, Legal, Compliance.
• Developed, launched and led vendor tiering and quarterly review processes, aligned and assigned accountabilities, established annual improvement objectives and executive scorecards, drove get-well programs, and.
• Drove the development and refinement of Blue Cross' Vendor Selection (RFX) and contracting processes, yielding increased adoption, clarified accountabilities, improved outcome predictability, risk mitigation and.

Princeton, New Jersey, US

• Launched a start-up consulting practice, focusing on growing revenue and profits from Food and Beverage and Consumer Durables clients. Developed overall service and market strategy for global practice and managed its.
• Developed and launched two new client applications, which increased consulting revenues by 28% in the first year, while introducing seven new strategic accounts.
• Raised buyer level in strategic accounts from middle-level to senior executives.
• Led the development and implementation of a Project Portfolio framework and process for a F-100 organization that resulted in executive alignment around strategic priorities for the first time ever, 12% improved.
• Chaired the firm's Nominating Committee, which selected new Partners and Board Members.

Princeton, New Jersey, US

• Managed a high-performance team that expanded revenue and profits from Information Technology clients by developing, selling, and delivering consulting and training applications. P&L Accountability.
• Launched a consulting practice in North America, resulting in global expansion into Europe and Asia Pacific which is still producing a significant percentage of total company revenue.
• Met or exceeded practice revenue and profitability targets each year.
• Managed the design, development and launch of a consulting and training application targeted at increasing the effectiveness of IT clients' mission-critical Customer Support operations. Grew average revenue per.
• Led global process improvement program which reduced mean-time-to-resolution by 52% for a Fortune 200 company's global customer support organization.
• Facilitated strategy formulation and implementation planning for a mid-sized software re-seller, resulting in 65% revenue growth over the ensuing 3-year strategic time horizon.

Princeton, New Jersey, US

• Field delivery and account management consultant, focusing on managing large consulting projects for strategic clients. Progressively increasing responsibilities focused on leadership facilitation and mentoring.
• Designed, planned, and managed strategic client projects. Met or exceeded personal account expansion and project profitability targets.
• Led process improvement program for Lockheed Space Operations / NASA that reduced shuttle return-to-flight time by 18%.
• Received numerous customer and internal awards for results and innovative approaches.
• Led internal service delivery and process improvement projects to enhance the consistency, quality, and profitability of global delivery.

Education record

Bs, International Business, Foreign Languages

Executive Management