Jin Lu Email & Phone Number

New Zealand

Browns Bay

Effective with actively listening to customer needs and building lasting relationships by assisting each customer with their appropriate banking needs. Driving customer engagement and adding value to their banking experience. I am passionate about helping the members of our community reach their financial goals.• Efficient use of ASB systems.• New Personal and Business Accounts, and account maintenance, vigilant with AMLs.• Attention to detail.• Head teller, cash management for the branch.• Proactively taking ownership by staying in touch with our clients and following up.• Enhance customer banking experience by identifying customer needs.• Adding value to customer banking experience by recommending appropriate products and services.• Supporting Client’s goals by uncovering needs with effective questioning.• Developing genuine connections with customers showing integrity.• Maintaining returning customers

Fujian, China

• Daily communication with overseas associates.• Assist in the implementation and coordination of import and export shipping and relevant documentation.• Liaison with forwarders, transportation companies, suppliers.• Prepare sales invoices, packing list and deliver order as well as shipment booking.• Liaison with oversea subsidiaries.• Provide support and participate in projects as assigned.• Provide translation to documents and products.

Auckland, New Zealand

• Communication feelings with customers rather than pushing the product.• Identify up sale opportunities and capitalise on customer’s willingness to buy.• Familiar with uneasy and demanding customers.• Learned to work efficiently under pressure when busy.• Aware of KPIs and personal performance, as well as the performance of the team.• Constantly identifying opportunities to maximise sales and customer satisfaction.• Building strong relationships to establish loyal customers.• Comprehensive product knowledge.

Bachelor Of Commerce (Bcom), International Business, Information Systems

Bachelor’S Degree, Business/Commerce, General