Jin Pak Email & Phone Number

Tucson, Arizona, Us

Irvine, California, Us

•Lead a team of 27 analysts to meet and exceed clients’ expectations by following standards, processes, and systems, delivering high quality and consistent support•Implement methodologies that continuously improve first call resolution, client perceptions and foster strong client relationships•Achieve 80% first call resolution and reduced wait times by 65% while handling over 1,000 calls per week and averaging 200+ calls daily•Develop processes to monitor trends based on client calls, issues, queries and recommend ways to improve the quality of technical service, reducing repeat incidents•Escalate issues as needed and maintain communication with clients and technical teams•Design new staffing schedule to improve nighttime coverage and reduce overtime costs

• Increase revenues for a Multi-unit chain by strengthening franchisee and vendor relationships• Reduce cost by negotiating product cost with primary vendors and distributors• Research and develop new strategies and platforms to achieve company goals and objectives.• Build industry recognized support team for the franchise network• Monitor company policies and developed new operational procedures• Launch and finalize store financial prototype models to optimize restaurant financials

• Increase profitability year over year by maintaining food manufacturer relationships• Cut costs and increased profits by comparing vendor’s similar items and sourcing best price• Create an atmosphere of competition by allowing all vendors to bid on add items• Negotiate ideal price points, rebates and marketing support• Research and develop new products for all markets

•Implement policies and procedures for Area Developers (Multi-unit Franchise Territory) to ensure development schedules are met•Utilize strong leadership and industry knowledge to develop our brand across 10 states•Train Area Developers to sell, open, and support territories•Successfully build a $1M area from the ground up, growing from a place of negative profitability to a significant increase in revenue

•Lead all phases of project management from feasibility, RFP, vendor selection•Provide specifications, purchase, lease all hardware/ software•Maintain the Data Center environment to provide business continuity and disaster recovery•Evaluate and beta test Point of Sale technology’s for Franchise network•Maintain company Intranet and Customer Relations Management systems

•Direct and develop Training curriculum for a Multi-unit chain •Supervise Training Managers to open and train in new store openings at Franchise restaurants•Responsible for overseeing new product Training for a Multi-unit chain

•Lead a team of designers and general contractors to build 75 restaurants across the USA •Review and approved construction and equipment bids•Provide timelines in order collaborate with staff to provide assistance in Training, Procurement, and Advertising

Managed training processes for a Multi-unit chain. Train staff in new store openings at Franchiserestaurants.