Call Center Manager
Current- Oversee daily call centre operations that include supervising eight consultants in providing quality services for programs, rentals, online chat, and social media inquiries representing 14 automotive dealerships..
- Played an instrumental role in driving dealership revenue by elevating customer service engagements from approximately 6,000 in the Spring of 2021 to over 8,700 by November. During this period, monthly bookings.