Jin Wang Email & Phone Number

Auckland, Hamilton, Te Awamutu, And Taupo

Oversee daily call centre operations that include supervising eight consultants in providing quality services for programs, rentals, online chat, and social media inquiries representing 14 automotive dealerships. Accountable for KPI reporting to present to the operations & group general manager and all principle-level dealership personnel. Ensure that the master client database is consistently updated to accurately measure customer analytics and measure trends in purchasing behaviors. • Played an instrumental role in driving dealership revenue by elevating customer service engagements from approximately 6,000 in the Spring of 2021 to over 8,700 by November. During this period, monthly bookings increased from 1,300 to over 1,800 while email conversions grew from 336 to 630.

Owned overall team performance as a ‘director of first impressions serving as a main point of contact to reduce any escalating issues with a focus on exceeding monthly and quarterly customer service goals. Furthered the development of team members through empowerment, motivation, and training. Participated in the interviewing and hiring of new candidates and organizing events to ensure a cohesive work culture. • Reported regularly on consumer data, activities, and growth opportunities. Successfully supported products for a thriving Asian market by facilitating customer inquiries in Chinese and assisted staff in translating to ensure customers received the utmost attention.

Auckland

Applied a consultative sales approach to create an unforgettable buying experience for a diverse customer base. Followed up with clients to ensure their purchasing needs were fulfilled and diligently sourced for new customers through referrals and networking. Provided excellent front-line customer service, including client-facing and inbound & outbound calls in a fast-paced setting while performing administrative functions as needed. Processed sales contracts, assisted with preparing sales & marketing material, and ensured ongoing promotional advertising content was accurate and up to date. • Averaged over $480,000 in monthly sales of high-end vehicles in a highly competitive automotive market. • Effectively served as a critical translator for sales consultants to complete transactions with Chinese customers creating greater opportunities to expand markets.

Mt Albert, Mt Eden, And Avondale, Auckland

Play a vital role in promoting a vibrant business community for a full-service commercial property management company. Accurately prepared lease and rental contracts while performing office administration duties that include balancing accounts, collections, recording payments, and data management. • Instrumental in improving a wide range of property management functions through enhanced interaction with existing customers and aggressively marketing for prospective businesses utilizing social media platforms that have significantly contributed to higher occupancy rates.

Mt Albert, Mt Eden, And Avondale, Auckland

Handled incoming mail and multi-line phone calls coordinating correspondence to appropriate parties. Utilised digital property management systems to efficiently maintain documentation and recordkeeping.• Coordinated and paginated multi-site advertising material and facilitated property management advertising used in a variety of print media outlets.