Jin Zhou Email & Phone Number

Dublin, IE

Dublin, County Dublin, Ireland

- Provide assistance and support to the Senior Executive Officer in the completion of their duties.- Liaise with Senior Management in Dublin and Tokyo (in both English and Japanese)- Provide data analytics and ensure best practices are adhered to at all times.- Prepare Budget & Plan for each financial year- Liaise with Corporate Governance and Operation.

Ireland

Perth, Australia

Vancouver, Canada Area

• Assist Supply Chain Managers for International Import documents; dealing with Custom Brokers/International Freighters, support and manage both inbound/outbound shipping
• Supervise a team of approximately 15 staff for warehousing operations including distribution, picking, shipping and receiving while the manager was away
• Manage inventory data in excel (the system was still under preparation)

Auckland, New Zealand

• Manage activity to multiple internal work groups and service partners to provision services and products for Consumer customers in accordance with Vodafone’s processes and SLAs
• Communicate directly with customers and delivery partners’ information, changes, and timeframes, and manage & resolve critical issues for customer orders
• Create/update/maintain records in systems, ensure accurate customer/service records are maintained
• Identify improvement opportunities for process and system resulting in better customer service and/or revenue optimization
• Help team members with all kinds of complicated cases
• Commended by management for high-level work speed, excellent customer service and team player

County Cork, Ireland

• Research, analyze and validate information using web-based maps and news articles/social media/official websites/phone calls
• Work with large data sets with an ability to identify patterns, create regularly scheduled and ad-hoc analytical reports, draw conclusions from data and recommend actions
• Analyze information and issues to bring them to resolution through web-research, data analysis, and critical thinking.
• Provide customer service support for small/mid-sized businesses and enterprise customers
• Commended by management for my high-level work speed, accuracy and the quality of reports
• Asked by management to provide efficiency training to the team due to my multi-tasking abilities

County Louth, Ireland

• Phone customers from existing customer database to generate increased sales
• Place telephone orders (enter order online)
• Ensure that customer issues are dealt with in an efficient manner, informing the customer of any new products

Yokohama, Kanagawa, Japan

• Duties
• Improve the language/design/usability of Chip One Stop’s B2B shopping site
• Monitor/Optimize the SEO and Listing Ads on Google/Yahoo
• Promote products online/offline: promote on Electronic Components Search Engine to increase sales from outside Japan; collaborate with manufacturers during electronic shows/seminars to sell the related products/promote.
• Design special promotion page of brand/new products for manufacturers
• Prepare/Attend Electronic Shows all over the world (Japan/China/India/Germany) to enhance brand awareness, acquire new customers, and find new partners/suppliers

Yokohama, Kanagawa, Japan

• Duties
• Participate in the establishment of the International Sales Department
• Handle inquiries, RFQs and orders from overseas customers, manage on-time delivery
• Participate in invoice, packing list, parameter sheet etc. preparation
• Manage the customer service team and train team members
• Improve operational efficiencies and systemize the operation flows

• Duties (Designing/developing/testing/supporting of Part Time Employees Management Software)
• Improve/Create/Test the function of the software
• After-support for the software (Provide technical support, answer support queries via phone & email)
• Investigate and solve software problems identified in testing or via support
• Use Oracle SQL to collect or update database to solve issues when necessary
• Create manuals for the software

Master'S Degree, Business Administration And Management, General, A+

Bachelor’S Degree, Psychology, A+

Japanese Language And Literature

Moved to Japan as an exchange student in Feb, 2005, graduated from University in Japan in 2008