 Responsible for effective management of time and vision and putting it to reality by setting up call centre in India. Marketing strategically to establish strong client base in completely new market in different regions and seizing fair share by means of acquiring 3rd position of ITO in group tours from India. Responsible for constantly marketing for organisation through SEO, SMO and other digital marketing. And hence accountable for marketing expense of company to put it in right… Show more  Responsible for effective management of time and vision and putting it to reality by setting up call centre in India. Marketing strategically to establish strong client base in completely new market in different regions and seizing fair share by means of acquiring 3rd position of ITO in group tours from India. Responsible for constantly marketing for organisation through SEO, SMO and other digital marketing. And hence accountable for marketing expense of company to put it in right place and right medium.  Focussed on being seen by maintaining professional and healthy relationship with travel agents based in India, USA, Bangladesh and UK.  Participated in as many paid event and road-show as possible organised by tourism board in India and Australia. {ATM- Australian Travel Mart, ITM-Indian Travel Mart]. Extremely enthusiastic to attend and participate by procuring stand in local Indian event such as [SAATE-Delhi, TTF-Mumbai and OTM-Mumbai ] and hence collecting agent database through such events. Responsible for cost-effective operational management by constantly bringing new techniques in business which as well has ease of operation - Excel costing format, Invoice format, excel Profit sheets formats, G-drive access, hangout Chats. Strategically training team for cold calling and helped them to successfully convert calls in to query. Efficiently delegated agents query to right team member and taking constant follow-up for the same providing at par and uncompromised customer service and hence proliferate organisations revenue.  Led and handled team of more than 30 at one stage in different projects of Shreeji BPO. Show less

 Accountable for marketing strategically through different medium to grab public eye.  Effectively done sales by handling customer query over the phone and in person by convincing them and providing service at par from day one of query till the return from their journey. Highly motivated to give uncompromised customer service and multiply revenue of organisation. Responsible in preparation of such team that helps to generate revenue to the organisation by making reservations for… Show more  Accountable for marketing strategically through different medium to grab public eye.  Effectively done sales by handling customer query over the phone and in person by convincing them and providing service at par from day one of query till the return from their journey. Highly motivated to give uncompromised customer service and multiply revenue of organisation. Responsible in preparation of such team that helps to generate revenue to the organisation by making reservations for ticketing, travel plans, accommodation and recreational activities as directed to them. Prepared and handled team of more than 30 at one stage.  Providing support with correspondence without any delay and maintaining diary for the same as well monitoring deadlines if any. Accountable for generating invoice making payment to suppliers and hence file management to keep accounting up-to-date. Adept in preparing template for email marketing and planning various strategies and kept team conversant with any offers circulated by Airlines or by any other supplier. Successfully assigned and monitored the workflow of team and maintaining optimum efficiency and cost effectiveness while ensuring that service standards are met and maintained. Show less