Jinah Ramos Email & Phone Number

-Review reports and individual transactions which appear suspicious to uncover possible fraudulent activity.-Analyze large amounts of data to find patterns of fraud and anomalies-Collaborate with team members to discuss fraud trends and brainstorm methods to combat this type of crime.-Carry out day-day-day duties accurately and efficiently-Use critical thinking to break down problems, evaluate solutions and make decisions.-Work with management teams to keep the contact center up to date with current fraud trends and fraudulent documents received.-Provide trainings on how to identify fraud

-Used data entry skills to accurately document and input payments-Applied paper and wires to corresponding customer accounts based on remittance details provided by customers and debt agencies.-Filed reports and posted daily batches in Zimmer-Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.-Completed reviews on chargeback requests

-Conducted ID Theft Fraud and Debit card investigations-Corresponded with claimants and police officials in regards to ID theft claims-Updated customer records accurately and efficiently-Completed data protection requests from other fraud agencies and police officers

-Provided excellent customer service by efficiently resolving issues and responding to inquiries.-Reviewed and applied changes to customer account profiles-Accepted payments and offered self-serve payment solutions after explaining charges on customer statements.-Trained and provided support for newly hired representatives-Trained peers on spotting fraudulent documents and trends and escalated to the correct team-Ran hourly reports using SQL

-Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.-Worked with customers via email and via telephone to answer questions, process transactions and resolve issues.-Processed loans within various departments to achieve timely, accurate and fair proceedings.

-Helped large volume of customers every day with positive attitude and focus on customer satisfaction.-Served customer account and technical needs + daily calls, consistently meeting productivity and quality targets.-Resolved concerns with products or services to help with retention-Answered constant flow of customer calls with minimal wait times.

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

Assisted students with programs such as Microsoft Office, Windows Vista, Various internet programs and AngelUse and maintenance of printers, copiers, computers and laptops.

Buffalo/Niagara, New York Area