Team Lead, Customer Success Specialist
Current
Aug 2023 - Present
AeroLeads people directory · profile
Jinall Mehta Email & Phone Number
MBA | SaaS | Customer Success | CRM | B2B | B2C | Team Management |
at
Bugcrowd
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
MBA | SaaS | Customer Success | CRM | B2B | B2C | Team Management |
Location
Mumbai, Maharashtra, India
Company size
Who is Jinall Mehta? Overview
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Quick answer
Jinall Mehta is listed as MBA | SaaS | Customer Success | CRM | B2B | B2C | Team Management | at Bugcrowd, a company with 194 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Jinall Mehta.
Jinall Mehta previously worked as Team Lead, Customer Success Specialist at Bugcrowd and Customer Success Specialist at Bugcrowd. Jinall Mehta holds Master Of Business Administration - Mba, Business Administration And Management, General, A+ from University Of The West Of Scotland.
Company email context
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Bugcrowd
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Profile bio
About Jinall Mehta
MBA Graduate from London, United Kingdom with 9+ years of experience in Customer Success across different industries. I have worked in SaaS, B2B, B2C, Fintech, and startup companies. By working in an environment of learning that fosters growth, I hope to attain professional fulfillment, career advancement, and personal development.
Current workplace
Jinall Mehta's current company
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Bugcrowd
8 roles
Jinall Mehta work experience
A career timeline built from the work history available for this profile.
Customer Success Specialist
Aug 2022 - Aug 2023
Sr. Customer Success Specialist
- Onboard and assist customers as needed with product demonstration, setup, and navigating software.
- Establish frequent touchpoints with the customer to improve customer experience.
- Review customer complaints and concerns and seek to improve all aspects of the customer experience.
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
- Optimize existing processes within the company and actively enhance all Customer Success initiatives.
- Experience workinSeek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience.
Apr 2022 - Aug 2022
Manager, Customer Success
Sep 2019 - Apr 2022
Content Analyst & Quality Control
- Developed e-commerce websites for SMEs in Canada, the United States, the United Kingdom, and India.
- Writing, editing, and proofreading were part of the content management for the client's website.
- Created SEO for the client's business in order for it to rank at the top of Google Search.
Sep 2019 - Apr 2021
Customer Success Specialist
- Built relationships with prospective clients. Be the single point of contact for prospects till the conversion stage.
- Generated orders for skin/hair-care regimen, by counseling users and converting them to sales.
- Processed orders correctly and coordinated internally.
Nov 2017 - Apr 2018
Customer Success Executive
- Handled customer onboarding and account management for public and private sector banks in India.
- Dedicated to continuously improving sales abilities and product knowledge.
- Reviewed files, records, and other financial documents to obtain information for any Listed or Unlisted companies in India and respond to client’s requests via email & voice.
Dec 2016 - Aug 2017
User Experience Associate
- Resolved legal and service-related complaints.
- Customer queries and complaints were investigated and resolved in a timely and empathic manner by phone, email, social media, and occasionally in person.
- Ensure customer satisfaction and trust was re-built beyond expectation
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
Jan 2015 - Mar 2016
Team & coworkers
Colleagues at Bugcrowd
Other employees you can reach at bugcrowd.com. View company contacts for 194 employees →
RM
Rakesh Mahendra
Colleague at Bugcrowd
Uttarakhand, India, India
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AL
Aireal Liddle
Colleague at Bugcrowd
Greater Pittsburgh Region, United States
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RS
Robert Smith
Colleague at Bugcrowd
Bengaluru, Karnataka, India, India
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AS
Adepu Sandeep Kumar
Colleague at Bugcrowd
Hyderabad, Telangana, India, India
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ZR
Zion Rastaman
Colleague at Bugcrowd
Kingston, Kingston, Jamaica, Jamaica
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NH
Ned Holdsworth
Colleague at Bugcrowd
Bath, England, United Kingdom, United Kingdom
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CN
Crazy Noun
Colleague at Bugcrowd
Greater Strasbourg Metropolitan Area, France
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MW
Matthew Walker
Colleague at Bugcrowd
Hampton, Georgia, United States, United States
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AM
Ahmed Mahmoued
Colleague at Bugcrowd
Cairo, Cairo, Egypt, Egypt
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KC
Krishnateja Chepuri
Colleague at Bugcrowd
Hyderabad, Telangana, India, India
View →
Rakesh Mahendra
Colleague at Bugcrowd
Uttarakhand, India, India
View →
AL
Aireal Liddle
Colleague at Bugcrowd
Greater Pittsburgh Region, United States
View →
RS
Robert Smith
Colleague at Bugcrowd
Bengaluru, Karnataka, India, India
View →
AS
Adepu Sandeep Kumar
Colleague at Bugcrowd
Hyderabad, Telangana, India, India
View →
ZR
Zion Rastaman
Colleague at Bugcrowd
Kingston, Kingston, Jamaica, Jamaica
View →
NH
Ned Holdsworth
Colleague at Bugcrowd
Bath, England, United Kingdom, United Kingdom
View →
CN
Crazy Noun
Colleague at Bugcrowd
Greater Strasbourg Metropolitan Area, France
View →
MW
Matthew Walker
Colleague at Bugcrowd
Hampton, Georgia, United States, United States
View →
AM
Ahmed Mahmoued
Colleague at Bugcrowd
Cairo, Cairo, Egypt, Egypt
View →
KC
Krishnateja Chepuri
Colleague at Bugcrowd
Hyderabad, Telangana, India, India
View →
4 education records
Jinall Mehta education
Master Of Business Administration - Mba, Business Administration And Management, General, A+
Bachelor Of Commerce - Bcom, Business/Commerce, General
Early Childhood Care Education, Early Childhood Education And Teaching, A+
The Treehouse
State Secondary Examination (S.S.C)- Maharashtra, A+
Dhanamal High School
FAQ
Frequently asked questions about Jinall Mehta
Quick answers generated from the profile data available on this page.
What company does Jinall Mehta work for?
Jinall Mehta works for Bugcrowd.
What is Jinall Mehta's role at Bugcrowd?
Jinall Mehta is listed as MBA | SaaS | Customer Success | CRM | B2B | B2C | Team Management | at Bugcrowd.
Where is Jinall Mehta based?
Jinall Mehta is based in Mumbai, Maharashtra, India while working with Bugcrowd.
What companies has Jinall Mehta worked for?
Jinall Mehta has worked for Bugcrowd, Syndicationpro, Fortune Trade, Ueni Ltd, and Cureskin: Ai Dermatologist On Your Smartphone.
Who are Jinall Mehta's colleagues at Bugcrowd?
Jinall Mehta's colleagues at Bugcrowd include Rakesh Mahendra, Aireal Liddle, Robert Smith, Adepu Sandeep Kumar, and Zion Rastaman.
How can I contact Jinall Mehta?
You can use AeroLeads to view verified contact signals for Jinall Mehta at Bugcrowd, including work email, phone, and LinkedIn data when available.
What schools did Jinall Mehta attend?
Jinall Mehta holds Master Of Business Administration - Mba, Business Administration And Management, General, A+ from University Of The West Of Scotland.
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