Jince Varughese Email & Phone Number

Seattle, Washington, Us

Sunnyvale, California, Us

- Drive customer onboarding to adoption phase.- Guide customers to integrate platform with EDR / XDR solutions including Crowdstrike, SentinelOne , Rapid7, Microsoft Defender and analyze results.- Create attack plans specific to customer environment - Cloud & Onprem.- Recommend best practices, configurations and provide platform training.- Create and maintain architecture diagram.- Provide team inputs on process improvement.

San Mateo, California, Us

- Technical evangelist for Imperva products and platforms thus increasing customer adoption.- Advise customers on best practices using available tools and services, run periodic healthchecks to leverage their investment.- Manage critical and important accounts.- PoC for Support, CSM, Sales, Management and R&D.- Guide Cloud WAF customers in Onboarding Sites, implementation of security rules and rollout.- Understand customer architecture and network setup and identify opportunities for the sales team.- Knowledge of TCP/UDP, SSL, DNS, Cloud Security, API.- Deliver weekly and quarterly reports to the customers.- Run Quarterly Business Reviews with the customer exec team.- Help as needed in troubleshooting complex, deal breaker and critical issues.- Mentor other TAMs and help in troubleshooting .

San Mateo, California, Us

- Analyze web application traffic using Wireshark and identify pattern anomalies and attacks reaching the web server.- Configure Web Application Firewall (WAF) and customize security policies.- Configure customer environment to monitor Database activity, File activity, Sharepoint services and Active Directory services.- Handle and troubleshoot critical and escalated cases efficiently with minimum turnaround time and maintain SLA.- Creating a lab environment to reproduce the customer issue.- Analyze the logs and configuration from the customer to identify the root cause.- Work closely with the R&D and QA to identify the customer issue and bring a resolution.- Work with sales during POC to resolve customer issues and provide additional insights.- Troubleshoot cases opened by Professional Services to fix critical customer issues.- Mentor junior engineers to understand the product and troubleshooting techniques.- Understand customer requirements and communicate frequently to provide solutions.- SME for the team to configure and implement SecureSphere on AWS.- Working knowledge of cryptographic concepts and implementations: Open SSL, DNSSEC, SSL/TLS, PKI.

San Mateo, California, Us

Basking Ridge, Nj, Us

- Worked as part of a team to gather requirements, creating test cases and tracking defects.- Performed UAT, recording the tests methodically and guiding developers to recreate defects.- Provided technical support to clients in understanding the application.

Bangalore, Karnataka, In

- Develop and test web applications using Java and J2EE.- Led a team of engineers in successful product implementation within organization.- Worked on domains including knowledge management, healthcare and human resource systems.- Provide technical consulting and user training.- Worked as single point of contact for the team, vendors and business partners for product integration.- Devised successful strategies to enhance existing products and identify potential markets.

Ms, Security Engineering (Csc)

Masters, Computer Applications

Bachelors Of Science, Physics