I've served the eCommerce Industry at various levels and organisations in my career of 20years. I started my eCommerce Journey with Snapdeal and was hired there as an associate. By the time, I had left Snapdeal, I was the Manager - Customer Support & Training. Post Snapdeal have served Kartrocket, Elitify and KVR Group at managerial level and have contributed to their Growth by handling Operations, Logistics and Customer Support.I have a great interest in innovation, hence in my previous organizations, I have implemented various SaaS based platforms like Unicommerce, Zendesk, Freshdesk, CZentrix, Exotel, Drishti, Ozonetel etc. • Proven track record of handling big projects and driving larger teams• Highly successful in resolving critical problem areas; building relations with key decision makers and delivering on client commitments.•Have capabilities to setup businesses and helping clients to scale up with solution oriented approach•Exceptionally well organized with a track record that demonstrates self motivation, creativity, and initiative to achieve both personal & corporate goals.• Have experience in handling versitile projects from different domains like fashion, grocery, electronics. etc.• Ability to set up processes to meet the critical challenges and have dont it at 360 degree level for all the internal functions of organizations like customer support, Marketing, Warehouse & Logistics.• Friendly with all the ecommerce tools and ERPs like Uncommerce, Vincullum, C-zentrix, Zendesk, Freshdesk, Zoho, Brightpearl etc.• Friendly with all major ecommerce platforms like Magento, Shopify Martjack, Zepo, Kartrocket etc.• Expertise in providing cost effective solutions.AREA OF EXPERTISELogisticsProject ManagementE-CommerceCustomer Service Process Designing Contact Centre Operations