Handled Projects:- Testing and Design of a UCaaS solution- Mitel Professional Services (Mitel Contact Center Design & Implementation) - MitelA Comprehensive Multichannel Cloud Contact Center by MitelRoles & Responsibilities:Main: Project Management and Services Delivery-Interacting with Client side IT administrators, Project Managers, Company leaders, core Project Management, Product team to gather, design, and formulate client requirement to be implemented with a defined timeline, as a part of 'Professional Services'-Plan, manage and lead Projects, making project plans, tasks & timelines, and other implementation documents-Design and plan custom integrations including but not limited to SQL ODBC connectivity and SQL Reporting Services; Connector for various CRMs such as Salesforce, Dynamics365, Zendesk, etc.; RESTful API integration; IIS based Web UI using JS; Shell scripting; Chatbot setup using Google Dialogflow-Setup and program Cloud based / On-Premises Contact Center remotely as per signed-off requirements-Thorough manual testing of the client Contact center system after programming-Handling/Supervise Support and Design teams-A continuous dialog with higher management at both VeriKraft and client on product and process improvementsOther Responsibilities:-Work internally with/Supervise/Assist Design, Implementation, Testing, and Support teams -Represent the organization in any external communications-Working directly with Company head on various tasks-Recruitment and Technical training for new employees

Handled Projects:- Testing and Design of a UCaaS solution - Mitel Professional Services (Mitel Contact Center Design & Implementation) - Mitel A Comprehensive Multichannel Cloud Contact Center by Mitel - OnAvaya UC & Cloud Contact Center - Google Cloud Platform - Avaya A Comprehensive Multichannel Cloud Contact Center and Unified Communications - Avaya RICS (For IP Office Contact Center & IP Office) A Robust Multichannel Contact Center for IP OfficeRoles & Responsibilities:Main: Project Management and Services Delivery-Interacting with Client side IT administrators, Project Managers, Company leaders, core (Avaya / Mitel) Project Management, Product team to gather, design, and formulate client requirement to be implemented with a defined timeline, as a part of 'Professional Services'-Plan, manage and lead Projects, making project plans, tasks & timelines, and other implementation documents-Setup and program Cloud based / On-Premises Contact Center remotely as per signed-off requirements-Thorough manual testing of the client Contact center system after programming-Handling/Supervise Support and Design teams-A continuous dialog with higher management at both VeriKraft and client on product and process improvementsOther Responsibilities:-Work internally with/Supervise/Assist Design, Implementation, Testing, and Support teams -Represent the organization in any external communications-Working directly with Company head on various tasks-Recruitment and Technical training for new employees

Handled Projects: - Avaya RICS (For IP Office Contact Center & IP Office) A Robust Multichannel Contact Center for IP OfficeRoles & Responsibilities:-Interacting with Client side IT administrators, Project Managers, and Avaya RICS Management to gather and formulate client requirement to be implemented with a defined timeline, as a part of Avaya Professional Services-Plan, manage and lead Projects,, making project plans, tasks & timelines, and other implementation documents-Setup and program IP Office and IP Office Contact Center systems remotely as per signed-off requirements-Thorough manual testing of the client side contact center system after programming - AvayaLive Connect A cloud based VoIP system for small and medium businessesRoles & Responsibilities:-Supervise/Assist Tier-2 and Handle Tier-3 technical support-Troubleshooting on the Linux servers based on Amazon cloud using ssh access-Analyzing SIP and other network traffic using Linux tools and wireshark-Upgrades and maintenance of Amazon EC2 servers-Linux Shell scripting-Detecting and reporting bugs-Unit, load and regression testing of new Software releasesOther Responsibilities:-Work internally with/Assist Design, Implementation, Testing and Support teams-Represent the organization in any external communications-Working directly with Company head on various tasks-Technical training for new employees

Handled Projects: - Avaya RICS (For IP Office Contact Center & IP Office) A Robust Multichannel Contact Center for IP OfficeRoles & Responsibilities:-Interacting with Client side IT administrators, Project Managers, and Avaya RICS Management to gather and formulate client requirement to be implemented with a defined timeline, as a part of Avaya Professional Services-Plan, manage and lead Projects,, making project plans, tasks & timelines, and other implementation documents-Setup and program IP Office and IP Office Contact Center systems remotely as per signed-off requirements-Thorough manual testing of the client side contact center system after programming - AvayaLive Connect A cloud based VoIP system for small and medium businessesRoles & Responsibilities:-Handle Tier-2 and Tier-3 technical support-Troubleshooting on the Linux servers based on Amazon cloud using ssh access-Analyzing SIP and other network traffic using Linux tools and Wireshark-Upgrades and maintenance of Amazon EC2 servers-Linux Shell scripting-Detecting and reporting bugs-Unit, load and regression testing of new Software releasesOther Responsibilities:-Work internally with/Assist Design, Implementation, Testing and Support teams-Represent the organization in any external communications-Working directly with Company head on various tasks-Technical training for new employees

-Hardware and Software technical support-Diagnosing issues and provide resolution on the same call-Handling support tickets and customer feedback for inbound and outbound calls

-Administrator of the Official Website of SPARKX and SMS sending account (registered under TRAI)-Database Administrator & Designing-Head-Assistant-teacher and Counselor