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2015 - 2017 : Senior Account Strategist, Google Marketing Solutions, Google- Managed high-trusted relationships with key advertisers by creating AdWords campaign proposals as well as executing quick optimizations with a high degree of quality, keeping advertiser objectives in mind.- Implemented creative ways to improve our customer relationships, tailor and share performance-enhancing suggestions, and upsell new features & other Google products. (Some of the well known clients include Nykaa, FlowerAura, Imagica, QSpine, Extramarks)- As a Vendor coach, drove the business metrics and did operations management of our outsourced partner’s team in delivering superior customer experience to a specific segment of AdWords customers.- Used strategic project management skills to launch and manage India specific social channels for AdWords to impact 1:many operations as part of the broader organization goals. - As a seasoned interviewer, conducted multiple hiring interviews for Google both on-site and campus.2013 - 2015 : Associate Account Strategist, Google Marketing Solutions, Google- Delivered digital advertising solutions to high potential small and medium businesses in India, Australia, UK, NA & SEA to maximize their returns through 1:1 support. - Initiated multiple process and product improvement fixes to impact the key business metrics like Customer Satisfaction, Total Resolution Time etc- As an AdWords expert, delivered trainings to new joinees, vendor partners, external agencies as well as Google Partners.- As a social media manager, handled the proactive and reactive content for Google AdWords twitter and facebook account as well as Google Partners India community.