Jinesh Thachamkulam Email & Phone Number

Sydney, New South Wales, Australia

Manage Epicor implementation projects in Healthcare & Manufacturing.Act as a key point of contact for customers during the implementation process, including building and maintaining relationships and strategically managing project challenges as they arise. Managing statement of works, including negotiating for changes to the scope of agreement and obtaining sign off on change requests.Monitors and reports on project health and status to all stakeholders.Identify project risks & challenges and prepare mitigation plans.Supporting the Business Development team by providing pre-sales assistance with draft project plans and statement of works

Chennai, Tamil Nadu, India

Conduct Epicor Discovery sessionsPrepare Functional Solution DocumentCoordinate with technical team for customisationConfigure the Epicor application and test the customizationsManage Epicor implementation projects.Define the scope of the project in collaboration with senior management.Create a detailed work plan which identifies and sequences the activities needed to successfully complete the projectReview the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as requiredDetermine the objectives and measures upon which the project will be evaluated at its completionIdentify project risks & challenges and prepare mitigation plans

Bujumbura Mairie, Burundi

Participate in the ERP Implementation project as an ERP Specialist co-ordinating with Business and Product vendor to ensure a successful Implementation Completion of Project milestones as per schedule by assisting business and Implementation team in resolving issues and mitigating risksEnsuring a smooth transition from legacy systems and XL reporting to ERP application by assisting users in migrating clean master and transaction dataPost go-live phase stabilization , training and workshops for key users and end users for effective utilization of the systemExecuting rollouts, enhancements and customizations as per business needsDevelop and schedule Reports and dashboards for MIS and Business functions Provide periodic updates to management on IT Projects and InitiativesDeveloping IT Budgets , Strategy , Plan and executionObtaining competitive prices from IT suppliers to ensure cost effectivenessProject manage, administer and support the IT Infrastructure on premise and cloud.Formulate policies, procedures and standards relating to ERP, Information and Tele communication systemsResponsible for network security, which includes restricting company access to certain websites, maintaining virus protection software and employing other high-tech security measures to safeguard the company's informationApprove and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performanceScheduling upgrades and security backups of hardware and software systemsMentoring and training the IT Intern support staffKeeping up to date with the latest technologies

Bahrain

Involve in pre-sales activities, Demos and support sales team in application business.Manage implementation projects of SAP Business One on HANA and Orion 11j on Oracle. Define the scope of the project in collaboration with senior management.Support and Maintain existing customers who are using SAP Business One, Orion and legacy systems which are developed in Visual Basic 6.Create a detailed work plan which identifies and sequences the activities needed to successfully complete the projectDetermine the resources (time, money, equipment, etc.) required to complete the projectReview the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as requiredDetermine the objectives and measures upon which the project will be evaluated at its completion

Queensland, Australia

Design, Develop, Implement and support software for restaurants.Keep track on daily sales and expenses.Manage and support staffs.Introduce new business strategies to improve business based on season.Generate MIS reports to help management for future change.Maintain online SQL Database.Support and troubleshoot PCs, Printers, Security Camera and Network.Key Contributions and Achievements:Developed software to manage restaurants that uses online SQL Server database.Introduced new loyalty point card system to customers that helps to increase recurring customers.Menu has been redesigned by adding new fusion foods and introduced new incentive scheme for staffs.

Bahrain

Deliver functional and user acceptance testing.Writing Business requirements specifications that successfully deliver with necessary change in a manageable and non-intrusive way.Travelling to various locations in middle-east to engage with multiple stakeholders across the company to ensure all processes and requirements were accurately defined. Assisting in the preparation of user and system test plans.Providing a link between the company, customer, the development team and any third party regarding software functionality throughout the development cycle.Reconfigure Orion Advantage ERP, rectify the issues that occurred, due to wrong implementation by third party and retrieve the system into stable condition.Design and include MIS reports for proper business analysis.Do the customisation in the ERP as per day to day business process change.Guide the management and users to minimise their workload by using available options in the system or Include new options as per the requirement.Responsible for the delivery of services to internal users and provide specialised technical support as required. User training and online Help Desk user support Oracle Database Administration and database backup.Secure the data from external threat.Coordinate with the branches located in different countriesKey Contributions:Reconfiguration of Orion ERP at Bahrain Head office.Implementation of Orion ERP at Kuwait Branch.Conducted user training in Kuwait.

Implementation of Orion Advantage ERP at Head office and branches located in different countries.Identifying, formulating and documenting user requirements.Providing advice, expertise guidance and assistance in the system project decision making process and in the development of system proposals and strategies.Design and include MIS reports for proper business analysis.Do the customization in the ERP as per day to day business process change.Guide the management and users to minimize their workload by using available options in the system or Include new options as per the requirement.Responsible for the delivery of services to internal users and provide specialized technical support as required. Online Help Desk user support.User training.Oracle Database Administration.Database backup.Secure the data from outside threat.Coordinate with the branches located in different countriesKey Contributions:Customized and implemented Orion ERP at different locations under multi company environmentConfigured Windows Terminal Server to access Applications from different branches located in different countries.

Roles & Responsibilities:Meeting clients and identifying, formulating requirements and assign tasks to programmers – design teamProviding advice, expertise guidance and assistance in the system project decision making process and in the development of system proposals and strategies.Coordinate with development team and design team.Application testing and debugging and correcting the issues to ensure acceptable quality and integrity of the system and that programs and applications perform to specifications.Implementation of modules at customer sitesData migration from legacy database.User training and after support.Resolving customer’s issues at the earliest.Periodic meeting with customers for review of support activities.

Roles & Responsibilities:Designing and coding of software as per client’s requirementsKeep coding and design standards as per company standards.Keep proper documentation.Coordinate with existing customers for after support.Coordinate with delivery team for future upgrades and releases.Assist junior programmers for coding.Debugging of some other applications which are already developed and implemented at different customer sites.Key Contributions:Implementation of GL, AR, AP modules at Ministry of Labour, Oman finished and signed out before scheduled date.Conducted user training including Omani Nationals.

Meet users and identifying, formulating requirementsCoordinate with software vendor.Testing, debugging and rectifying issues to ensure acceptable quality and integrity of the system.Implement modules and train users.Data migration from old database.Resolving user’s issues at the earliest.Periodic meeting with vendor for review of support activities.Debugging of in-house developed applicationsKey Contributions:Implementation of SmartDaily at Al Watan News Paper, Oman.

Software developmentDesigning and coding as per the templates provided by team leader.Debugging of some other applications which are already developed and implemented at different customer sites.Meet customers and identifying, formulating requirementsUser training and after support.Resolving customer’s issues at the earliest.

Bachelor'S Degree, Computer Applications

Diploma, Computer Engineering