Edna Jineth Malagon Puentes Email & Phone Number

Australia

Key Engineering Solutions is a company leader in Process Improvement, Advanced Process Control, Control Systems & Instrumentation.My main responsibility is to increase presence on existing platforms including Facebook and LinkedIn and Scheduling organic posts across social media platforms. Additionally, my role is focused on assisting with accounts in XERO, supporting with general day to day maintenance within the office, assisting with the formatting of documentation for distribution, assisting People & Care team with organising events, assisting with organising interview candidates and the onboarding process, generation of marketing and public relations documentation, collate networking events each month for Key employees, support People & Care team with preparing presentations for monthly meetening Session. Finally, actively participate in company corporate and social events.

Melbourne, Victoria, Australia

Services Australia delivers social services through government programs. An executive agency of the Australian Government, responsible for delivering a range of welfare payments, health insurance payments, and other support services to eligible Australian citizens. As a Service Representative, I primarily handled customer inquiries and requests, providing information and options. Also promote the use of self-managed services, support operations where applicable and refer customers to the appropriate government or community service.

Brisbane, Queensland, Australia

Buzz Digital Solution is a company that provides solutions for Digital marketing and social media to every business.My main responsibility was to create marketing and social media campaigns and strategies, including budget planning, content ideation, and implementation schedules, reporting progress to senior marketing management. Additionally, my role is focused on growing and expanding company social media presence into new social media platforms, plus increasesing presence on existing platforms including Facebook, LinkedIn, and Instagram and Scheduling organic posts across social media platforms. Finally, I have participated in the development and implementation of eDM’s, social posts, ad sets, blogs and other promotional media.

Brisbane, Queensland, Australia

My role was to work on the Social Media Conference Project, creating marketing and social media campaigns and strategies, including budget planning, content ideation, and implementation schedules, and reporting progress to senior marketing management.

Perth, Western Australia, Australia

In this role, I was accountable for building supervision with great focus on the performance in terms of standards of cleanliness and safety. I ensure that a first-class service is delivered to all areas of the building and monitor cleaning activities, ensuring compliance with standards in health and hygiene. I collaborated with team members to ascertain that all assigned responsibilities were completed and that resources were efficiently utilised.I also inspected cleaning equipment on a regular basis, monitored supplies and consumables, ensured availability at all times and ordered when required. Lastly, I undertaked cleaning tasks within the building and performed ad hoc responsibilities to support team members as required.Key Achievements: Handled new role as cleaning manager for a whole shopping centre, consistently achieving standards.

Perth, Australia

Guzman & Gomez is an Australian casual-dining restaurant chain that also operates internationally. It specialises in Mexican cuisine.In my current role, I am responsible for the efficient and effective management of employees and daily restaurant operations during specific trading periods. Ensuring achievement of targets. I maintain a thorough knowledge of GYG menu items, ingredients and procedures at all times in order to proactively and promptly deliver a high-level customer experience. I also ensure the provision of proper customer service, responding to client enquiries, issues and concerns in a timely and quality-assured manner to encourage repeat business and referrals.Moreover, I participate in the development and implementation of policies and procedures regarding dining area processes, service delivery, customer engagement and key performance indicators. I also maintain close engagement with patrons to identify future customer requirements and develop improvements in operations, products and services.Key Achievements:• Successfully led and managed the airport restaurant team during peak hours and achieved standards in both service and food quality in a consistent manner.

Colombia

As a Sale Representative, I ensured that locals had timely and efficient access to the medicines, vaccines and consumer healthcare products. I offered a broad range of medicines and vaccines, providing support to healthcare professionals in providing appropriate treatments for patients. I also provided medical information and services to healthcare professionals and authorities on pharmaceutical products, as well as training to general practitioners on new products.Additionally, I established and developed strong working relationships with clients and maximised sales opportunities in the assigned territory to achieve sales objectives. I also liaised with and trained new staff members on internal policies and procedures, ensuring achievement of performance and service delivery standards. Key Achievements:• Won the Best Medical Associate Award nationally in terms of volume of visits, sales, customer relationship and loyalty.• Received recognitions for achieving objectives within various areas, including marketing and engaging with multidisciplinary medical experts such as doctors and nurses.• Participated in and led events such as medical congresses and supported the development of the Panadol (DOLEX) brand with medical experts, leading the brand to be number one within Colombia.

Master'S Degree, Work Health And Safety (Whs)

Master'S Degree, Social Media, Management And Strategy, Master

International Trading, Business/Commerce, General

English, English Language And Literature, General

Postgraduate, Marketing/Marketing Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General