· Strategic Account Management – through client engagement and fleet analysis, find hardware, software and other service opportunities to continually add value and account growth· Client Relationship Management - build relationships across our top 20 premier accounts through consistent, scheduled communication touch points with a 100% retention rate· Construct and deliver Quarterly Business Reviews to develop client relationships and uncover opportunities for organic growth· Continually add value by completing hardware fleet analysis and identifying opportunities to increase efficiency with workflow improvements for my accounts· Act as interdepartmental liaison, collaborating with various internal teams to ensure the clients’ needs are being fulfilled

· Strategized and integrated closely with the sales team to develop pricing and creative business proposals· Subject Matter Expert on the HP, Canon & Zebra line of printers & copiers, played a key role in assessing client’s needs regarding their print environment· Developed reports and performed data analysis to determine and follow current business trends, identified potential growth or consolidation across clients’ accounts for MPS· Won “Simplifier of the Year” in 2017, and “Funster of the Year” in 2020 for my contributions to the company culture, work atmosphere, and exemplifying the core values of SmartPrint

• Field questions from clients on our services, provide estimates and quotes on projects, make suggestions based on product knowledge• Manage projects and larger jobs as they come into the shop from start to finish, pre-flight orders and ensure the proper materials are in stock, verify files are correct and act as the liaison between the clients and the production department, quality control jobs before they leave the shop• Manage and administrate online digital storefronts for a variety of different clients, fulfill orders as they come in, coordinate outsourced jobs with multiple vendors, ensure orders are shipped on time• Act as "Subject Matter Expert" on our cloud-based document management solution - SKYSITE; on-boarding clients and training them on the software, provide local technical support for clients using the software by phone or in person, maintaining up to date knowledge on this ever-evolving product

· Consistently met or exceeded quota, member of the “100% Club” for 2014 – 2016 for successfully achieving sales targets· Remained current and knowledgeable on a wide product range using consultative selling techniques, as well as changes in technology, and the current marketplace· Analyzed competitor activity and regularly participated in industry trade shows to champion our SaaS offerings· Generated new business both in face to face meetings and over the phone using competitive prospecting, attaining new business relationships with clients as well as reclaiming dormant ones

· Spearheaded coordinating Canada-wide rollouts of 100+ copiers for our Global Accounts Team· Established and built relationships with clients, scheduling the implementation process, leasing, training, troubleshooting and acting as the direct liaison between the client and ARC· Managed relationships with existing clientele, ensuring that service is exceeding client expectations, assessed their equipment requirements and worked closely with the sales team to implement workflow solutions· Provided demonstrations and training on various large & small format printers, and software integration in client offices across Eastern Canada· Promoted organic growth by analyzing the clients’ needs to introduce new and existing services and products relevant to their vertical

Managed the copy centre at this location, building up sales in a brand new store. Trained employees on how to use copy equipment. Developed operating procedures to ensure profits and success.

Started out answering phones, pre-flighting print jobs and invoicing. Promoted to Small Format Operator, producing print jobs from start to finish, including all types of bindery. Developed positive, professional relationships with clientele.