- Managed Seller Support team (Service provider team, 50+ associates) to ensure service quality; identified development area by monitoring and analyzing Seller feedback and operation end-to-end process; drove process & service improvement to enhance Seller satisfaction. - Built mechanism to surface customer pain point, deep dive the root cause, prioritized base on customer experience & business impact and hold the action owner partners accountable for resolution. - Established strong relationships and trust with global counterpart teams by creating effective communications channels, and providing insightful data/best practice to drive global Paid Service success.- Defined and operated cross-organization communication mechanism to bridge the change updates to AGS frontline AMs.

- Managed ~1,500 CN2EU5 and CN2UAE Sellers in one and a half year and offered support in full Seller’s lifecycle from registration start to routine operation; Achieved all sales goal (Seller count, Amazon feature adoption, GMS incremental). - Built up CN2MENA SSR team from 0, including goal setting, hiring & new hire ramp up, execution planning, preparing business review, risk and support-needed call out for all the internal meeting as the representative of CN2MENA SSR. - Collaborated with Marketing team to own the MENA marketing content on all channels: enabled MENA sell page on CN GS official website in one month; delivered 2 live broadcast, 3 offline events (audiences over 700 in total), 2 Wechat posts (7-day UV over 13k), and drove 2 Email campaign covering 40k Sellers.

- Adaptable to work in a multi-cultural and dynamic environment with English as working language: supporting the daily work of EU-China Friendship Group, the largest unofficial group in the European Parliament, which is made of 46 MEPs from 20 EU countries. Sending China Weekly, informing interview invitation and collecting their visit requests.- Proven capacity in project control and leadership: in charge of receiving visiting groups such as Sichuan Provincial People’s Government, Shantou Municipal Government, Liaoning Provincial People’s Government, organizing a seminar hosted by Fo Guang Shan Monastery and attracting more than 60 audiences, assisting China Central Television and Xinhua News Agency to conduct interview and filming in the European Parliament .

- Monitored media exposure of SHDR, China’s headline and tourism industry trends, drafted daily news summary in English to present to VP level review, worked as Grand Opening task force to support special coverage media coordination.

- Contributed 3,000-word research note (benchmark study, SWOT analysis, desktop research) in 1 month for an industrial park strategic consulting project.

- coordinated with candidates and line managers (including senior manager and vice president) to arrange interview, arranged more than 600 interviews without any conflicts in 6-month internship.- proceeded the recruiting and onboarding process by communicating with vendors, such as headhunters, hospitals, traveling agencies.- posted job vacancies of 5 legal entities of Daimler Greater China Ltd., on a weekly basis; sorted the job titles, description from 5 recruiters simultaneously.- issued offers to new Interns and maintained database of Intern.

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