* Customer Support Specialists - 2003 - 2008* Teleseller in Sanofi Pasteur - 2009 - 2015

Handles inquiry, request and complaint directed to the Call Center.Coordinates concern raised / reported to the Call Center with the different departments to be able to offer immediate feedback / solution.Monitors action takes / status of complaints.Manages / maintains customer database.Generates report such as Abandon Calls Daily Monitoring and Call Center Daily Report address to all managers. Extensive background in AS400.Assist/Backup GB Specialty (all branches in the Phil.) in order processing, customer inquiries, stock inquiries, inbound calls and also make an outbound calls for confirmation of orders of patrons. Extends a courtesy to walk-in inquiries/customers