Jing Yu Email & Phone Number

Melbourne, Australia

• Deliver new development trend and innovative merchandising ideas to promote new product and seasonal sales event;• Link closely with customers and provide professional services to increases customer satisfaction;• Assist Manager with coordinating successful and creative marketing strategies involving multi-channel marketing through direct mail, email, and internet marketing;• Promote and maintain social networking pages and web site content;• Coordinated marketing campaigns via online, interactive media and print publications;• Prepared and design all marketing promotional art work, incl. Flyer, Brochure,Booklet, Logo, and software UI design;

Melbourne, Australia

• Answered phone calls, assisted clients or directed them to appropriate manager ;• Entered accounts payable receipts and invoices into company system for payment ;• Assisted in all general office duties; including catered events/meetings, receiving and shipping, reception coverage, executive calendar scheduling and maintenance, and supply ordering ;• Planned, scheduled and produced all company meetings, including meetings with VIP clients ;• Giving advice and guidance on product selection to potential customers;• Maintain client database and receive customer opinion to improve POS software and service maintenance;• Develop, schedule, and perform professional on-site training to customers;• Work with support team: forward requests and unresolved issues to the designated resource by communicating and coordinating with internal departments;• Communicate directly with customers in various ways, provided customers with technical support using maintenance procedures created with company POS products;• Develop loyal customers through friendly service and follow-up after sales; • Help manager to coach new staff in relation to sales approach and knowledge of various product;• Provide administrative support to the General Manager and Marketing Manager;• Balance Cash for front end on a daily basis;

Melbourne, Australia

• Meet with clients to establish a vision for a product or design;• Prepare illustrations or rough sketches of material, make changes when necessary;• Prepare notes and instructions for workers who assemble and prepare final layouts for printing;• Develop graphics and layouts for product illustrations, company logos, and brochure;• Research business opportunities and proposals;

Shanghai City, China

• Coordinate among different Motorola service teams;• Analysis of service cases, design official calculation & audit report and help to achieve good communication between the company and service dealers;• Maximize the customer’s benefit according to the company policies and provide professional services to satisfy the end users;• Oversee operations of customer service centres including 100 employees and supervisors;

Shanghai City, China

- Managing and motivating a team to increase sales and ensure efficiency;- Managing stock levels and making key decisions about stock control;- Analysing sales figures and forecasting future sales;- Using information technology to record sales figures, for data analysis and forward planning;- Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development;- Responding to customer complaints and comments;- Organising special promotions, displays and events;- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing;- Initiating changes to improve the business;