Jing Chen Email & Phone Number

Seattle, Wa, Us

Helping readers build stronger reading habits in a fun way through gamification features and marketing programs.• Lead 3-year vision, annual planning, and executive reviews for gamification and reading engagement• Shipping a steady drumbeat of new experiences to delight 4M monthly active user base worldwide, and delivering high double-digit yoy growth on output metrics• Scaled US centric tech and ops to 5 EU countries, and developed product integration strategy across organizations to triple future customer base

Seattle, Wa, Us

• Lead a team of 5 customer obsessed program managers• Lead partnership development with cross-functional teams, with focus goal alignment and resource prioritization• Contribute to internal team building activities to cultivate a nourishing and authentic workplace environment

Milwaukee, Wisconsin, Us

• Commercialized new use-case in B2B Accounts payable with product leadership across multiple product teams and platforms, exceeded pipeline target 2 quarters ahead of time • Led industry innovation partnership with Mastercard Track Business Payment Service pilot and commercial agreement negotiation• Initiated and led growth program to double current growth rate, including product innovation in data analytics/ dashboard, process automation, new distribution partner, and cross-sell• Managed end-to-end operational planning process, including matrix team alignment and budgeting• Evaluated dozens of M&A deals, ran senior executive briefing and management meetings• Nurtured product and GTM partners across payments, enterprise ERP and cloud leading• Expanded product penetration outside of North America to India, Australia, and EMEA regions

Milwaukee, Wisconsin, Us

• Launched enterprise-wide payments strategy for $3B+ assets, from market assessment, prioritization, to execution, which set the foundation for the $22B acquisition of First Data• Led post-merger integration program across 40+ revenue workstreams resulted in $150M revenue commitment• Revamped long-term business strategy for multiple products, including bank payment, lending, consumer bill pay, to achieve 20 bps near-term margin expansion and long-term sustained growth• Crafted strategic executive communications for Investor Day, Board of Directors, and annual client conferences • Managed and coached a team of new analysts and MBAs on market research, competitive analysis, and business cases

Schaumburg, Il, Us

• Pioneered AI proof-of-concept to operationalize productivity tools for underwriter and claims adjuster, saved 60% of manual reading time and response time from 1~2 weeks to 2 days• Delivered high profile strategy programs with C-suite sponsor with broad functional exposure in predictive analytics, underwriting, claims, operation transformation and finance teams • Advised APAC CEO and Board of Directors on regional P&C and Life insurance growth and M&A• Initiated skill-based volunteer consulting project for Saint Bernard Project to establish Red Cross disaster recovery coordination partnership

Evanston, Il, Us

• Managed a team of 10 student consultants, responsible for weekly staff meeting, training, performance review, and recruiting• Improved client satisfaction and laboratory maintenance by cultivating continuous improvement mindset and teamwork

Boston, Ma, Us

• Retained large clients and improved worker’s compensation product profitability with targeted pricing adjustments • Produced comprehensive pitch decks on emerging general liability risks, shaped senior leadership view on R&D roadmap

• Eliminated 60% incorrect market and property assignments in internal reporting through global market cleanup initiatives• Migrated hotel strategies in 204 countries to market-based hierarchy, impacting more than half of their reported revenue