Jingchi Li Email & Phone Number

澳洲 New South Wales 悉尼

Brisbane, Queensland, Australia

Led a diverse team of four to develop a robust search engine by applying Agile project management methodologies to ensure efficient and timely project delivery;Addressed technical challenges such as optimizing the document uploading process by enhancing code quality, resulting in significantly improved performance and efficiency;Conducted fortnightly client presentations coinciding with sprint completions, providing updates, and incorporating feedback for continuous improvement;Utilized GitHub for code management and Trello for tracking meeting notes, key points, and task allocation, ensuring a streamlined and transparent development process;Acknowledged by the supervisor for excellent team leadership and active engagement in meetings, underscoring my effective management and communication skills.

Australia

Conducted customer feedback analysis by engaging with merchants, identifying common themes, and prioritizing issues to enhance the user experience, reporting synthesized insights to the management;Demonstrated exceptional problem-solving skills in customer support, handling 70+ cases with a patient and methodical approach, including resolving a complex login issue through effective communication and troubleshooting;Engaging in 30+ customer acquisitions by providing administrative support to regional managers, including delivering comprehensive training and setup assistance to merchants and contributing to customer satisfaction and business growth;Earned commendations from several merchants for thorough training and responsive support, reflecting a strong commitment to customer service and a positive impact on company-client relations;Managed and updated critical client data using Excel, ensuring accuracy and efficiency in Payo's database.