Maria J. Email & Phone Number

Mountain View, CA, US

Redmond, Washington, US

Seattle, WA, US

• Collaborated with cross-functional teams and applied predictive analytics and data mining skills to optimize customer in-app user experience, including new feature development, A/B testing, recommendation engines, and.
• Designed, implemented, and launched a new customer segmentation model with both behavior and research data to understand customer routines and purchase behavior, and to drive digital personalization strategy.
• Initiated and created Digital Testing Framework across multiple platforms include Mobile apps, Web and Beta App, increasing efficiency and effectiveness of testing and analysis.
• Initiated and lead strategic components of implementing predictive maintenance model using real-time IOT data to reduce maintenance cost of Espresso machines.
• Developed NLP model to classify the root cause of Espresso Machine failure from free text to optimize operation processes
• Designed and conducted PII dataset and flavor-based media targeting strategy by linking an unknown user to an identified customer

Centennial, Colorado, US

• Developed end-to-end customer segmentation model to refine marketing strategy
• Merged and interfaced in-house and external vendor data from ERP System, Google Analytics, and Ad platforms
• Optimized same day shipping performance by 53% across multiple ERP systems, delivered system analysis on performance of click-to-ship process, centralized metrics on interactive dashboards, and generated daily reports
• Streamlined Digital Reporting Dashboard Ecosystem for E-Commerce to support multiple teams on reporting, analytics, and decisionmaking
• Built and customized real-time dashboards using Javascript D3 to predict customer review sentiment on social media
• Customized and designed information-rich dashboards for non-technical people by applying quantitative analysis (clustering, regression, T-test) principles on large datasets to obtain meaningful insights

Denver, CO, US

• Assembled water hauling ticket information to analyze efficiency of water usage
• Audited department and vendor tickets

Tampa, Florida, US

Analyzing different variables including experience, customer satisfaction, educational background and age to determine employee match with job requirement for a call center

Danbury, CT, US

• Assembled twenty years of air separation data to drive insights for future business strategy
• Trained and managed group of benefits and compensation associates and analysts

New York, New York, US

• Collaborated in analyzing in 5 projects, such as Hotel Insurance for Hilton and successfully renewed all policies
• Completed the report for a real estate company to evaluate the insurance demand

Villeneuve-d'Ascq, Hauts-de-France, FR

• Attained 18.3% of the year-to-year business growth by improving the plan of the goods display
• Enhanced communication skills by succinctly introducing products to meet the needs of various customers

Master Of Science (Ms), Business Analytics

Bachelor Of Engineering (B.E.), Electrical Engineering And Automation