• Based on the growth status of the industry, mine and sort out the data relationships of various business indicators, build and verify business growth strategy models, clarify the points of business growth, and form effective solutions based on products, operations, markets, industries, etc.;• Carry out strategy research or experiment in the direction of growth, benefit, etc., evaluate the effect of the experiment, improve the efficiency of strategy iteration, indicate the direction of… Show more • Based on the growth status of the industry, mine and sort out the data relationships of various business indicators, build and verify business growth strategy models, clarify the points of business growth, and form effective solutions based on products, operations, markets, industries, etc.;• Carry out strategy research or experiment in the direction of growth, benefit, etc., evaluate the effect of the experiment, improve the efficiency of strategy iteration, indicate the direction of optimization, and combine products to form a strategic solution;• Carry out special analysis, conduct in-depth analysis of business segmentation, sales decision-making, and industry operations, provide analysis output for growth, industry, business, etc., provide long-term and short-term solutions, and coordinate multiple departments to complete the implementation of the strategy;• Regularly investigate, collect and evaluate customer needs, answer product questions, and promote continuous product improvement. Work closely with sales and operations to achieve business goals. Show less

• Coordinated, managed and monitored the workings of various branches (California, Hangzhou-China, Bratislava-Slovakia) and various departments in the organization. Worked closely with the management team and be integral part of a dynamic team with the vision to further grow our company. • Improved the operational system, processed and protocols in support of organizations mission -- specifically, standardize and formulate information flow and management, business process, business… Show more • Coordinated, managed and monitored the workings of various branches (California, Hangzhou-China, Bratislava-Slovakia) and various departments in the organization. Worked closely with the management team and be integral part of a dynamic team with the vision to further grow our company. • Improved the operational system, processed and protocols in support of organizations mission -- specifically, standardize and formulate information flow and management, business process, business development plans, project management and execution to optimize output. • Developed strategies and activities to grow website traffic in a profitable manner. Initiated and developed key business requirements for feature development on the sites and worked closely with designers and developers to implement. • Identified relevant business models and worked to build partnerships and relationships to grow revenues associated with the models. Tracked, analyzed and understood the implications of all the sites’ associated metrics. Show less

• Launched two trip planning platforms (https://www.gotocharter.com/ & https://www.taketours.com/private-tours/)• Initiated a built-in risk analysis and created a chargeback prevention and management tool• Increased web traffic by leading complete redevelopment of web content management tool.• Enhanced user experience and increased conversion rate by launching a real-time bus tracking system.• Identified B2B opportunities for GotoCharter’s operation system through online… Show more • Launched two trip planning platforms (https://www.gotocharter.com/ & https://www.taketours.com/private-tours/)• Initiated a built-in risk analysis and created a chargeback prevention and management tool• Increased web traffic by leading complete redevelopment of web content management tool.• Enhanced user experience and increased conversion rate by launching a real-time bus tracking system.• Identified B2B opportunities for GotoCharter’s operation system through online channel.• Responsible for defining product roadmap, design and functionality for build-in Dashboards of Operation & Marketing Department, which help them transform data complexity into knowledge and actions.• Implemented Operation Systems for tour and bus service providers to increase efficiencies.• Developed and presented to top management an international strategic expansion plan that outlined opportunities and recommendations that will be used for growth planning. Show less

• Greatly enhanced TakeTours.com & GotoBus.com’s CMS, which reduced cost and complexity of retaining unstructured data.• Managed development of products through full product lifecycle.• Directed meetings for technical team to discuss potential projects and provided clear direction for current projects.• Established and present training materials for operation and account management teams. • Interacted with Operations & Marketing Departments in Boston, Los Angles, China and… Show more • Greatly enhanced TakeTours.com & GotoBus.com’s CMS, which reduced cost and complexity of retaining unstructured data.• Managed development of products through full product lifecycle.• Directed meetings for technical team to discuss potential projects and provided clear direction for current projects.• Established and present training materials for operation and account management teams. • Interacted with Operations & Marketing Departments in Boston, Los Angles, China and Slovakia and developed optimal logistics network for company’s web system.• Provide weekly and monthly reporting, communicating changes throughout the company, and the system testing and configuration. Show less

• Maintained websites and applications, including content updates, account administration, feature enhancements, and regular upgrades to ensure web security and system usability.• Documented requirements for new web functionality and enhancement to existing web functionality.• Tested applications for functionality and efficiency, reviewing and submitting tickets, executing SQL audits to ensure data accuracy.