Jing Chen Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, Us

Series AOperational Oversight | Strategic Execution | Organizational Management | Board and Investor Relations | Financial Management (P&L) | Team Management | Project Management

San Francisco, California, Us

The Operators Guild is an exclusive, invitation-only network for the world’s foremost leaders in company building within high-growth and tech sectors. Spanning over 20 chapters globally, it serves as a collaborative hub for sharing best practices, solving common challenges, and fostering investment in the operational community.

Chicago, Il, Us

1871 is a private global innovation hub with products, community, & resources for technology innovators from idea to Fortune 50. Ranked 🌎s #1! Private community of tech founders, leaders, innovators, VCs, mentors, and more w/ $3.5B impact & rising!WMNtech Founder Cohort: April - July 2024

Chicago, Illinois, Us

Series Do Responsible for all revenues across D2C (Marketplace/Mobile Payment) and B2B (SaaS) business units. Achieved +120% Gross Merchandise Value monthly target while reducing MKT spend by 50%. o Secured $5.5M brand funded promos for the year of 2023, increasing from $2M in 2022.o Recruited and built the first sales development team. Created the sales pipeline and sales cycles for different types of prospects.o Led cross-functional team to implement product features that improved both seller and buyer experience. Increased seller listings for top brands by 50% MoM and increased bulk buyers frequency by 3X.

Chicago, Illinois, Us

o Responsible for D2C business units with 3 million membership base. Improved unit cost by 200% while maintaining user base.o Changed customer support availability from 5 days to 7 days while maintaining the same head accounts, increasing customer satisfaction from 3.5 to 4.5 stars.o Reduced fraud charge-back from 1% to 0.3% by replacing the Fraud solution and creating new procedures.o Led and inspired a cross-functional organization to drive growth, ensure a delightful user experience. Based on voice of customer, implemented various product features and increased apple store rating from 4.0 to 4.5 stars.

San Francisco, Ca, Us

Series Co Responsible for Renovation Design business unit, including D2C design package sales, e-commerce marketplace merchandising sales, and customer service. Achieved launch revenue target 120%. o Led competitive landscape/white space analysis to define the service offering, scope, pricing, and go-to-market strategy. Assessed partnership opportunities and established partnership with Angi and Sweeten.o Managed Renovation Design Service business unit team, including design operations, customer service, sale consultation, and merchandising order management to scale the service support by 3X to meet increasing demand.o Created designer capacity tracker and black swan plans to handle surged service requests. Improved team capacity by 100%.

Oak Brook, Illinois, Us

Private -> Acquired by Black Stone (PE)o Responsible for Chamberlain and Craftsman (licensing) brand Garage Door Opener and Accessories portfolio, myQ and Liftmaster brand IoT product portfolio. Achieved annual revenue target 106%, profitability target 100%, and unit target 103%.o Revamped pricing strategy for key customers to upsell high price point items. Yielded incremental annualized gross profit $530K.o Rationalized product assortment for 30+ retail accounts (approx.15,000 stores) in US and Canadian market. o Led myQ new products commercialization efforts and won placement at BestBuy, Costco, and Lowe’s, achieving launch target by 150%.

Gerlingen-Schillerhöhe, Baden-Wuerttemberg, De

Global Fortune 150o Devised product/pricing/promotion strategy and commercialization plans for $40 M product Portfolio. o Rapidly commercialized over $4M value of new items with cross-functional team across 3 continents.o Orchestrated exclusive brand development and product development for Amazon. Shorten product launch cycle from 18 months to 6 months by improving operational efficiency. Generated incremental $5M sales.

Gerlingen-Schillerhöhe, Baden-Wuerttemberg, De

o Managed $20M e-commerce product portfolio across Amazon and various retailer e-commerce sites. o Built promotion calendar and customized promotion program for key accounts based on data insights. Achieved 50% YOY sales increase on Amazon.o Led product listing optimization, produced A+ page content for over 20+ product categories (2K+ items), resulting 3X demand generation.

Gerlingen-Schillerhöhe, Baden-Wuerttemberg, De

o Managed $20M product portfolio from production to commercialization. Identified new product innovation opportunities and rationalized 300+ skus product lineup to create portfolio management efficiency. o Led packaging and merchandising user studies. Utilized customer insights to guide product line review efforts. Secured $10M in-store placement.o Established OPP/MPP/HPP clear step-up story by creating additional new brand Edge. Drove Edge brand commercialization efforts. Edge brand was adopted to other product categories, forming a $20M product portfolio.

Gerlingen-Schillerhöhe, Baden-Wuerttemberg, De

o Analyzed and presented monthly KPI to executives and provided recommendations for improvements. Increased website traffic by 130%, improved email acquisition rate by 135%, and tripled social engagement rate.o Designed and conducted user experience research, including desktop wire framing, mobile optimization, and A/B testing. Enhanced click-through rate by 200% and lead generation rate by 150%.o Partnered with agency to establish global web tracking implementation guidelines and collaborated with IT team to implement basic and advanced web tracking tag for over 30 websites.

Gerlingen-Schillerhöhe, Baden-Wuerttemberg, De

Master Of Science - Ms, Integrated Marketing Communication

Bachelor Of Arts - Ba, English

Bachelor Of Science - Bs, Economics