• Conceptualize and design essential engineering tools to support the development of a new feature for the global market• Initiated and oversaw the development of a design pattern library that maintained consistency across the team and improved developer productivity

• Contributed to the development of a centralized tooling platform for cloud gaming tech, delivering production-ready designs• Grasped complex streaming tech quickly and understood the various needs of the engineers to design simple solutions with business and technology considerations• Optimized task flows to allow engineers to deploy with minimal effort, achieving an improvement in task time of 230%• Prototyped ideas quickly to communicate concepts to engineers in a fast-paced collaborative environment

• Designed and built an easy-to-use, end-to-end IT Incident Management Portal to restore services rapidly and effortlessly for users, utilizing a user-centered design process• Designed and implemented from conceptualization to launch• Planned and facilitated usability studies, further analyzing results to inform UX strategy and iterative design

• Redesigned and built high-fidelity prototypes for the Public Charging page on Tesla.com for the Japanese market to reflect its specific business goals while keeping the brand identity• Collaborated with a multi-disciplinary team throughout the design process of Model 3 configurator from ideation to wireframe design, translating business requirements into innovative design solutions• Led a high-impact project to optimize intern experience by driving cross-team collaboration and conducting surveys with over 40 interns, eliminating 22 hours of inefficient work and saving $728 per intern hired• Conducted contextual inquiries and stakeholder interviews, further analyzing results to create an intuitive feedback loop for delivering internal applications that boosted tech productivity• Organized interviews with senior-level executives and acted on creative ideas to develop meaningful videos that effectively convey important messages across teams and streamline internal communication

• Coordinated communication efforts with multiple teams in support of the needs of over 200 visiting film professionals from 85 countries, handling guest inquiries and feedback efficiently to improve satisfaction• Implemented crisis communication plan to strategically deliver meaningful information to involved parties, promptly resolving the problem and following up with the team to ensure positive guest experience• Developed a new intern and volunteer training manual that provides a clear and consistent way to communicate instructions and improves training process

• Collaborated closely with one of the largest Chinese music companies, Modern Sky, to launch the first ever Chinese music festival in Seattle, which drew close to 1000 fans• Researched and designed the entire festival experience, making sure that each phase of the event meets business requirements in terms of time, budget, scope, and quality• Demonstrated leadership skills by collaborating with a multi-disciplinary team and supervising 42 volunteers by providing training, coordination, and consultation