Jingyao Lin Email and Phone Number

• Initiated 78-94 Internal and External Mutual fund transfers daily. (78 is daily target, beyond the target by 5%- 14%), also assist with other assignment, such as manage transfer submission and settlement processes for internal and external tickets, also acted as bug tester, debugged for TD system. • Communicated effectively across various departments including Financial Advisors, Private Investment Advisors, and other financial institutions to process clients’ transfer requests.• Delivered professional guidance and advice on cash accounts and government regulated investment products, such as RRSP, RESP, TFSA and LIRA to internal stakeholders (FSR, FA from branch). • Advised internal stakeholders (FSR, FA from branch) on account administration and maintenance, account transfers, and potential limitation/restriction for each type of government regulated account.• Assured the quality of mutual funds (TFSA, LIRA RESP, RRSP) processed by verifying each field in the record is free of error.

• Monitored and signed more than 50 cheques per day before daily deadline; informing senior staffs immediately of any defective cheques or documents; processed mutual fund transactions accurately and in a timely fashion.• Relocated more than 100 internal or external documents to more than 50 different departments and other financial institution.• Shortened processing time in checking clients’ account information and processing mutual funds by 15% through setting up multiple Macros in the system

• Managed client accounts by processing mutual funds (Open TFSA, RRSP, RRIF, locked-in accounts) transactions accurately and in a timely manner; set up or stop PAC or AWD processed dividend reinvestment or in cash.• Ensured quality of AWD transaction forms by putting each form through a stringent quality control process and providing reasons for rejected ones with clear solutions; processed good AWD transaction.• Maintained high level of service by resolving trade processing discrepancies; analyzing complex and ambiguous trading issues and recommending creative solutions; and escalating non-standard or high-risk transactions.

• Identify all CBA members who qualify for CCCA membership pursuant to the definition in the CCCA Regulation• Develop a monthly monitoring process to ensure that all eligible CBA members are captured in the CCCA database• Understand the enrollment process to ensure eligible CBA members are enrolled as CCCA members upon joining CBA

Organized documents and assisted in the hiring new brokers by prepared contract files, Arranged monthly duty roster for staffsMade phone calls to new brokers, to provide them housing resources and web form templates, also answered phone calls from both brokers and clients.Responsible for debt collection by made phone calls or sent emails.

-Record and process cash disbursements and receipts into Excel.-Prepared internal and client’s journal entries; maintain and reconcile ledger accounts; Recorded payroll entries, accounts receivable and accounts payable.-Reviewed bank statement; prepare bank and inter-company reconciliations-Process and review daily financial transactions into accounting software-Finished monthly/quarterly balance sheet, income statement and cash flow statement for these companies.-Prepare GST/HST