Business System Analyst
• Interacted with business team and developers to serve as the conjunction between users’ demands and development requirements• Gathered and analyzed business requirements to ensure the development and implementation of solutions, transferring business problems and meeting clients’ needs• Performed testing of automated solutions and QA containing documenting, tracking issues and ensuring timely issue resolution• Configured letter templates, electronic form templates and assessment templates in the back end based on Business Team’s requirement to enhance the Case Trakker application and conducted UAT• Generated weekly Rejection Report for Pharmacy using SQL Server to help Pharmacy get medicine for rejected patient• Documented all queries, data points and letters of Case Trakker to facilitate users to have a better understanding of our application and find related content timely