Product Operations Coordinator
CurrentConduct comprehensive needs and financial assessments to understand prospects' business challenges, pain points, and goals and formulate and test hypotheses to tailor sales strategies and solutions to meet their specific needs.Utilized phone calls, emails, social media, and networking events to generate leads and create sales opportunities, and increased sales conversions by 30%through 50+ product demonstrations and presentations that articulated product features, benefits, and value propositions.Increased customer engagement and satisfaction by 18% year-over-year through qualitative and quantitative analysis, analyzing customer feedback and competitive positioning, and adjusting product Managed a robust pipeline of 50+ sales opportunities utilizing Salesforce to systematically track prospect interactions, manage tasks, and prioritize follow-up activities, increasing customer retention by 20%.Led a program to streamline supply chain processes, utilizing tools such as JIRA to identify inefficiencies, resulting in a 20% reduction in production time and costs.Worked with internal stakeholders and supply commodities to manage upstream and downstream production sales, successfully closing more than 15 sales deals by overcoming objections through customized proposals and effective negotiation skills