Jingyi Liu Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Vancouver, British Columbia, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

● Achieve and exceed goals through sales strategies, clienteling, maintaining and building productive long-term relationships with existing customers. Foster a store environment that delivers renowned and authentic service to create a luxury customer experience.● Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff. Support an environment of teamwork… Show more ● Achieve and exceed goals through sales strategies, clienteling, maintaining and building productive long-term relationships with existing customers. Foster a store environment that delivers renowned and authentic service to create a luxury customer experience.● Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff. Support an environment of teamwork, trust and collaboration with peers,customers and supervisors.● Manage daily operational tasks according to GAP standards including payroll, business recap, product feedback, Self Control Audit, selling and service. Show less

Toronto, Canada Area

● Ensured the implementation and development of company CRM initiatives, managed sales team to reach out and engage customers in a personalized and relevant manner to drive traffic into the store, educated and coached the sales staff to provide an exceptional in-store customer experience.● Maintained a strong MOD presence in absence of store manager, motivated and led sales team to overfulfil the daily sales plan by 47%. ● Captured client data, analyzed CRM report and retail KPI in… Show more ● Ensured the implementation and development of company CRM initiatives, managed sales team to reach out and engage customers in a personalized and relevant manner to drive traffic into the store, educated and coached the sales staff to provide an exceptional in-store customer experience.● Maintained a strong MOD presence in absence of store manager, motivated and led sales team to overfulfil the daily sales plan by 47%. ● Captured client data, analyzed CRM report and retail KPI in order to define a plan to achieve the clienteling objectives of retention, acquisition and reactivation of the client base. Show less

Vancouver & Toronto, Canada Area

● Interacted with customers in a retail environment and was recognized for excellent customerservices and communication skills many times by customers and managers. ● Performed stock checks and located merchandise over the phone. Processed transactions effectively and accurately at the cash, and excelled at multitasking.● Managed stressful deadlines daily to achieve weekly and monthly sales target by delivering superior customer service and providing follow-up assistance for the… Show more ● Interacted with customers in a retail environment and was recognized for excellent customerservices and communication skills many times by customers and managers. ● Performed stock checks and located merchandise over the phone. Processed transactions effectively and accurately at the cash, and excelled at multitasking.● Managed stressful deadlines daily to achieve weekly and monthly sales target by delivering superior customer service and providing follow-up assistance for the team. Show less

Vancouver, Canada Area

● Learned and practiced Google Analytics to conduct the web data analysis. ● Assisted the team to build up KPI metrics and dashboard to do the web data analysis and give the solutions and recommendations about digital marketing campaigns.

Chengdu, Sichuan, China

● Coordinated the team of Banking Card Department to issue over 800 payroll credit cards. ● Interacted with credit card customers and excelled at problem-solving. ● Promoted new EMV credit card sales to the specific group of customers.● Assisted the team to do the installment plan service and POS machine service.

Toronto, Canada Area

● Liaised between the owner and the employees to coordinate the project work. ● Coordinated communication between the owner and employees.● Increased productivity by 30% via assisting with testing new applications and features.

Postgraduate Certificate, International Fashion Mangement

Honors Bachelor Of Science, Digital Marketing Management Certificate

Honours Bachelor Of Science, Economics And Statistics, 3.07/4.0

Activities and Societies: English Language Learning Student Association, University of Toronto Coordinator, English Language Learning.

Bachelor'S Degree, Economics & Commerce, 4.0/4.0

Activities and Societies: Student Union of GSP(General Study Program) in Southwest Jiaotong University President, Student Union of GSP.

High School