Jing Yong Email & Phone Number

Petaling Jaya, My

Petaling Jaya, Selangor, Malaysia

-Lead planning sessions for project development, aligning team efforts with strategic objectives and ensuring timely project delivery.- Manage L3 Technical Support operations, offering advanced technical guidance to L1 and L2 Support Technicians. Streamline support processes to boost issue resolution efficiency and team performance.- Promote knowledge sharing and the implementation of best practices across support teams to enhance technical proficiency and foster a collaborative work environment.

Malaysia

- Engineered and developed interactive kiosks using VB.net, C#, and related technologies, significantly improving user interaction and operational efficiency.- Executed system features and functionalities based on detailed functional specifications, ensuring deliverables met or exceeded client expectations.- Delivered robust technical support to telecommunications and energy & utilities sectors, efficiently resolving a broad spectrum of technical issues.- Developed comprehensive support documentation and templates for L2 and L3 support levels, enhancing support team effectiveness.- Conducted training sessions for new staff to ensure smooth onboarding and knowledge transfer.- Performed investigative tasks related to fraud cases, contributing to security and compliance efforts.

Selangor, Malaysia

- Engaged in the Samsung Knox system project, providing training and technical support to clients in telecommunications, plantation, and government sectors.- Assisted in the deployment of hospitality TV and hotel TV systems, achieving high client satisfaction and successful project outcomes.- Delivered exceptional technical support, promptly addressing client issues and ensuring optimal system performance.

Bachelor'S Degree, Computer Software Engineering

Diploma, Computer Science